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Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

PROPERTY OPERATIONS

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – New Orleans’ growing portfolio. In partnership with the Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience. 

Essential Functions

  • Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
    • Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc. 
    • Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
    • Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
    • Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
    • Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
    • Drywall repair (patching and painting)
  • Assists with conducting routine inspection of premises, equipment, and systems
    • Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
  • Assists in overseeing technicians when professional repairs are necessary
  • Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
  • Assist with new property installations on an as needed basis
    • Hang and mount art, decor, window treatments, mirrors, and light fixtures
  • Stock and maintain the company tool kit
  • Assume emergency on-call duty, when assigned
  • Special projects, as assigned

Requisites

  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van
    • A monthly gas stipend will be provided for the use of the vehicle for work
  • Lives in close or commutable proximity to New Orleans (within 30 minutes)
  • Prior in-house maintenance experience (3-5+ years)
  • Highly proficient in the use of hand and power tools 
  • Prior experience with:
    •  hanging and mounting art, mirrors, decor, window treatments, and decor
    • drywall repairs and painting
    • basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
    • Basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
  • Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc. 
  • Able to comfortably lift 50lbs and climb a ladder
  • Bilingual (English/Spanish) is a big plus, but not a firm requirement
  • Any kind of construction background or trade certification is a big plus, but not a firm requirement

Schedule & Compensation

  • The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, 401k etc) based in New Orleans, LA. 
  • The work schedule is variable and is based on the guest schedule, some weekend and evening availability may be required. 2 days off/week, weekly schedule is published on the Thursday of the week prior. 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com

  • Resume 
  • Any additional material(s) you would like considered as part of your application: photos of past work are always welcome!

Apply Now

Position Overview

  • Oversight of post-launch property operations in Savannah, GA and Nashville, TN – unwavering commitment to guest satisfaction. 
  • Reports to the Director of Property Operations
  • Performance evaluated against: 
  • Guest Satisfaction and cleaning reviews (based on weekly review report)
  • Team Growth/Personnel
  • Vendor Management (housekeeping, repair, maintenance, etc.)
  • Consumable supply spend 
  • Ticketing data metrics (including attainment milestones for billable resources)
  • NIMS tech scores 

Essential Functions

  • Team growth and management: 
  • Schedule, performance, and HR relationship management for market employees
  • Team member onboarding and training in all assigned markets 
  • Liaison between local team and corporate management
  • Designated point of contact for external stakeholders: management clients, neighborhood management, master lease landlords, external vendors. 
  • Manage market contracts and vendors: housekeeping, landscaping, pool/hot tub, HVAC, pest control.
  • Responsible for day-to-day administration of all management company infrastructure: storage spaces, vehicles, loaned equipment, etc.
  • Monthly closing responsibilities: 
  • Answer any questions about OPEX expenses in their market
  • Initial review of Property Management and Maintenance Technician billable hours and expenses 
  • Expense approval and management for the designated market(s): consumable supplies, repairs, and client approval.
  • Property and amenity onboarding and termination within the market(s).
  • Administrative oversight of capital improvement projects.

Requisites

  • 5+ years of property hospitality operations experience.
  • Fluency in facility operation and management
  • Lives in Savannah, GA or within 30 mins driving distance with access to reliable personal transportation.
  • Experience leading and building hospitality teams rooted in excellence.
  • Experience in vendor sourcing, negotiation, and management.
  • Willing and able to travel domestically: Regional Managers are required to travel to each remotely managed market for an average of 5-8 business days/quarter. 
  • Entrepreneurial spirit, previous experience working in startups is a plus.
  • Valid driver’s license, upstanding driving record.

Schedule & Compensation

  • Full-time position based in Heirloom’s Savannah, GA market.
  • This is a salaried position with benefits (PTO, 401k, health insurance, paid sick time, preferential program for employees to stay at Heirloom homes, etc)
  • Regional Managers are required to travel to each remotely managed market for an average of 5-8 business days/quarter. Travel commitment may be higher during the first 90 days of employment for training purposes. A new Regional Manager can expect to travel up to 30% of the time during their initial 90 days of employment. 
  • The Regional Manager’s schedule is based on business needs and may include coverage during nights, weekends, and holidays. You can anticipate providing in field coverage specifically on Sundays between 11 am and 3 pm CST to support the team during high volume check out periods. The position will require ~ 50% or more of the scheduled time to be in the field, traveling to homes in the market.
  • In addition to salaried compensation and benefits, the Regional Manager is also eligible for performance-based bonus pay. 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume 
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience. 

General Overview

The Night-Time Security Officer serves as Heirloom’s on-the-ground resource at one of our multi-unit properties. This role is critical to Heirloom’s noise mitigation strategy and ensuring the safety of Heirloom guests. The Night-Time Security Officer will ensure that we are following our Internal Noise Mitigation SOP and will respond to guest issues during their shift. This includes but is not limited to responding to units that our Guest Communications Team has attempted to contact about their noise levels, (this may require breaking up parties or asking guests to leave) and regularly completing rounds of the property for preventative noise and nuisance mitigation.

 

Essential Functions

  • Conduct regular rounds of assigned property to ensure that our guests are being respectful of our neighbors and following all rules outlined in our User Agreement.
  • Monitor and respond to noise alerts, as needed
  • Complete incident reports related to on-shift incidents, as needed.
  • Dispatch housekeeping and maintenance, as needed
  • Work collaboratively with Guest Communications to assist with on-site guest response, as needed
  • Work collaboratively with senior management to streamline Heirloom’s property management practices
  • Special projects, as assigned

Requirements

Requisites

  • 1+ year experience working in private security in Savannah
  • Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
  • This role is based at the property and does not offer remote work options at this time. The applicant must have access to a reliable personal vehicle and be able to commute to the work site to complete scheduled shifts. Please note that while this role will be primarily based on a single site, there may be occasions where security personnel are asked to patrol other locations and properties, on an as needed basis. All properties are located in the Savannah region.
  • Proactive approach to problem solving (critical thinker), resourceful
  • Able to confidently manage confrontation in a hospitality context while maintaining professionalism and decorum
  • Able to lift up to 50lbs comfortably

Benefits

Schedule & Compensation

  • The Night-Time Security Officer role is a part time, contractor role based at one of our multi-unit properties in Savannah. While this role will be primarily based on a single site, there may be occasions where security personnel are asked to patrol other locations and properties, on an as needed basis. All properties are located in the Savannah region.
  • Compensation for this role is hourly and commensurate with experience.

 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
 

Apply Now

General Overview

Essential Functions

  • Schedule and conduct routine property walkthroughs 
  • Execute on Heirloom’s walkthrough checklist for both arrivals and departures
  • Conduct routine tasks (light bulb/battery changes, basic repairs, etc.)
  • Address punch list items, as needed
  • Schedule and oversee regular preventative maintenance appointments (HVAC, pest control, elevator, landscaping, etc.) 
  • Ticket maintenance requests as issues arise. Dispatch housekeeping and maintenance, as needed
  • Works collaboratively with:
  •  housekeeping to complete consumable supply restocking
  • Guest Communications to assist with on-site guest response, as needed: lockouts, troubleshooting, customer service. 
  • External vendors: laundry, trash, housekeeping
  • Be a communication liaison between the building’s ownership and the internal teams 
  • Ensure Heirloom is fulfilling all contractual obligations related to operating the facility. 
  • Work collaboratively with department leadership to streamline Heirloom’s property management practices
  • Special projects, as assigned

Requisites

  • 2+ years of experience with multi-unit property management
  • Experience managing maintenance technicians and 3rd party service vendors. 
  • Hospitality is a plus 
  • Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
  • Capable of climbing stairs, ladders, able to lift up to 50lbs comfortably 
  • Polished customer and client facing communicator
  • This role is based on the property and does not offer remote work options at this time. 
  • Comfortable using cloud-based applications and digital tools to manage daily workflow. 
  • Proactive approach to problem solving (critical thinker), resourceful
  • Exemplary planning, multi-tasking, and time-management skills
  • Comfortable working independently and self-directing

Schedule & Compensation

  • The Property Manager role is a full time, salaried position based in New Orleans, LA.
  • Property Managers may be assigned to a singular site, a grouping of similar locations, or for broader market coverage. 
  • The work schedule is created to service business needs. The department work schedule is published on a weekly basis. 
  • 5 scheduled working days, 8 hours each. 2 scheduled days off. 
  • Working hours can be assigned between 9:00 am – 7:00 pm. 
  • Weekend availability is required. Generally, team members are only scheduled to work 1 weekend day. 
  • After hours bonus pay options are available
  • Compensation for this position is salaried with benefits (PTO, health/vision/dental insurance, 401k, preferential rates at Heirloom properties.
  • Bonus pay options are available. 

How to Apply

Qualified applicants should submit their resume to jobs@stayheirloom.com. 

LICENSING & COMPLIANCE

DEVELOPMENT & CONSTRUCTION

Apply Now

General Overview

The Construction Manager is a driving force behind the Development Department’s workflow. The primary function of the Construction Manager is to bring new property acquisitions through any necessary construction/renovations from planning to launch (85% of the role). Project size may range from $50k to $5M and the Construction Manager should expect to be managing multiple projects simultaneously. The remaining 15% of the Construction Manager’s time will be spent on administrative duties that support the role’s primary function.

Essential Functions

  1. Projects
  • Work in person with General Contractors and Vendors to guide projects through all phases of construction, ensuring delivery of high-quality projects per approved construction documents
  • Manage relationships and ongoing communication with vendors, general contractors, city inspectors, and design professionals
  • Collaborate with internal and external design partners as needed to finalize detailed construction plans and specifications, and to take projects from acquisition through design and construction.
  • Prepare and manage construction schedules and coordinate timely delivery of projects with other Heirloom departments
  • Perform on-site inspections before, during, and after construction; transmit feedback to contractors and supervisor
  • Work collaboratively with external entities including local jurisdictions, utilities, and consultants in any capacity necessary to facilitate construction and delivery of each project
    • May includes obtaining permits, certificates of occupancy, and any other requisite inspection documents, if applicable
  • Manage construction finances:
    • Acquire bids and estimates
    • Manage bid selection (in collaboration with supervisor)
    • Track construction budget in real time
    • Process Change Orders timely and provide input on related scoping and pricing
    • Supply payment request information to the Finance Team in accordance with Heirloom’s contractor payment request process
  1. Administrative
  • Complete and submit a monthly business expense log in accordance with Heirloom’s expense guidelines and schedule
  • Complete and submit billable hours in accordance with Heirloom’s Hours Submission guidelines and schedule
  • Manage complete project records using digital filing systems
  • Engage with other Heirloom departments using multiple communication platforms
  • Participate in team touch point meetings and provide project feedback as needed

Requirements

  • 5+years residential construction management experience
  • Willingness and ability to travel domestically up to 6 days/month*
  • Experience using technology to manage individual and team workloads, status updates, budgets, schedules, change orders, invoices, and payment applications.
  • Proficiency with the financial administration inherent to development.
  • Significant experience:
    • Managing third party teams and relationships (general contractors, architects, and city inspectors)
    • Managing construction budgets
    • Acquiring and selecting construction bids
  • Exemplary planning, multi-tasking, and time-management skills
  • Meticulously organized and detail-oriented
  • Proactive approach to problem solving (critical thinker)

*The 6 day/month travel requisite is an average travel requirement (annualized). There may be months where minimal travel is required (or none at all), whereas other months may require more travel.

Benefits

The Construction Manager role is a New Orleans based, full-time, salaried position within the Development Department. Benefits are part of the compensation package for this role. Compensation for this role is commensurate with experience.

FINANCE

Apply Now

General Overview

The Construction Staff Account role is a central role in the Finance Department that is dedicated to supporting the accounting needs for the Acquisition and Development team. This position will manage the day-to-day accounting responsibilities for all of our development projects.

Essential Functions:

  • Monitor Budget vs. Actuals for each development and construction project for overages.
  • Manage monthly bank reconciliations for all development projects bank accounts.
  • Maintain accurate vendor information and ensure vendor information is up to date for our records.
  • Review all construction and development financials in support of the Senior Accountant.
  • Create and process draw requests as needed for approval.
  • Record all pay apps and construction invoices.
  • Work closely with Construction Managers to ensure all information is accurate on invoices prior to recording.
  • Support the Finance Manager and Senior Accountant on ad-hoc development projects and processes.

Requirements

  • Bachelor’ Degree in Accounting required.
  • 1+ years of experience with construction accounting.
  • Experience managing construction loan draw process with multiple stakeholders
  • Understanding and experience with construction cost coding and AES.
  • Understanding of AIA documentation.
  • Previous experience with construction software including but not limited to Procore of Viewpoint or a similar software.
  • Previous experience with Sage Intacct a plus but not required.
  • Highly organized individual.

Schedule & Compensation

  • The Construction Staff Accountant is a full-time position based out of the Heirloom Boston Office (currently located in the Boston Seaport).
  • This position is currently eligible for a hybrid work model with 3 days in office and 2 days remote work.
  • Working hours are Monday-Friday approximately 9-5 with some evening availability on an as-needed basis.
  • Compensation for this position is salaried and commensurate with experience.
  • Benefits included as part of compensation package (health, dental, vision, 401K, paid sick and vacation leave, preferential employee stays at Heirloom properties, paid parental leave, etc.)

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.