Skip to content

Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

PROPERTY OPERATIONS

Apply Now

Position Overview

The General Manager leads the day-to-day operations of Heirloom’s New Orleans market with direct oversight over property management, housekeeping, and maintenance. With over 100 dwelling units and 650+ bedrooms, our New Orleans market is our headquarters and a multi million dollar operation. We are looking for an experienced General Manager to lead our largest and most profitable market.

  • Market level oversight of post-launch property operations – unwavering commitment to guest satisfaction.
  • Reports to the Director of Property Operations
  • Performance evaluated against:
    • Guest Satisfaction and cleaning reviews (based on weekly review report)
    • Team Growth/Personnel
    • NIMS tech scores
    • Vendor Management (housekeeping, repair, maintenance, etc.)
    • Consumable supply spend
    • Ticketing data metrics (including attainment milestones for billable resources)

Essential Functions

  • Team growth and management:
    • Schedule, performance, and HR relationship management for market employees
    • Team member onboarding and training in all assigned markets
    • Liaison between local team and corporate management
  • Designated point of contact for external stakeholders: management clients, neighborhood management, master lease landlords, external vendors.
  • Manage market contracts and vendors: housekeeping, landscaping, pool/hot tub, HVAC, pest control
  • Responsible for day-to-day administration of all management company infrastructure: storage spaces, vehicles, loaned equipment, etc
  • Monthly closing responsibilities:
    • Answer any questions about OPEX expenses in their market
    • Initial review of Property Management and Maintenance Technician billable hours and expenses
  • Expense approval and management for the designated market(s): consumable supplies, repairs, and client approval
  • Property and amenity onboarding and termination within the market(s)
  • Administrative oversight of capital improvement projects

Requirements

Requisites

  • 3-5+ years of hospitality operations experience
    • Fluency in facility operation and management
  • Experience leading and building hospitality teams rooted in excellence
  • Experience in vendor sourcing, negotiation, and management
  • Exemplary planning, Multi-tasking, and time-management skills
  • Organized and process oriented
  • Entrepreneurial spirit, previous experience working in startups is a plus
  • Exceptional verbal and written communicator
  • Proactive approach to problem solving (critical thinker), resourceful
  • Lives in New Orleans, LA or within 30 mins driving distance with access to reliable personal transportation
  • Valid driver’s license, upstanding driving record

Schedule & Compensation

  • Full-time position based in Heirloom’s New Orleans, LA market
  • This is a salaried position with benefits (PTO, 401k, health insurance, paid sick time, preferential program for employees to stay at Heirloom homes, etc)
  • In addition to salaried compensation and benefits, the Market General Manager is also eligible for performance based bonus pay.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  •  

Apply Now

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – Boston’s growing portfolio. In partnership with the Property Operations and Housekeeping Departments, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience.

Essential Functions

  • Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
    • Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
    • Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
    • Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
    • Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
    • Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
    • Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
    • Drywall repair (patching and painting)
  • Assists with conducting routine inspection of premises, equipment, and systems
    • Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
  • Assists in overseeing technicians when professional repairs are necessary
  • Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
  • Assist with new property installations on an as needed basis
    • Hang and mount art, decor, window treatments, mirrors, and light fixtures
  • Stock and maintain the company tool kit
  • Assume emergency on-call duty, when assigned
  • Special projects, as assigned

Requirements

  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
    • A monthly gas stipend will be provided for the use of the vehicle for work
  • Lives in close or commutable proximity to Boston (within 30 minutes)
  • Prior in-house maintenance experience (3-5+ years)
  • Highly proficient in the use of hand and power tools
  • Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
    • Including how to safely hang oversize and overweight items
  • Prior experience with drywall repairs and painting
    • Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
  • Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
  • Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
  • Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
  • Able to comfortably lift 50lbs and climb a ladder
  • Bilingual (English/Spanish) is a big plus, but not a firm requirement
  • Any kind of construction background or trade certification is a plus, but not a firm requirement

Benefits

Schedule

The Maintenance Technician is a full-time salaried role with benefits (PTO, health insurance, etc.) based in Boston, MA. The work schedule is variable and is based on the guest check in/out schedule. In addition to weekday work, availability on Sundays from 11 am – 3 pm local time is required. This role is eligible for our after-hours bonus program.

Compensation

  • $ 60,000 – $ 70,000 commensurate with experience
  • $ 70,000 – $ 75,000 with proof of certification & licensure

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Any additional material(s) you would like considered as part of your application: photos of past work always welcome!
 

DESIGN

General Overview

The Design Manager is a leadership position in Heirloom’s Design & Install department. The Design Manager’s primary function is to take ownership over the new property design process and outcome, including installation. The Design Manager works within a setup pod in their home market and will also cross collaborate with design & install team members in other geographies, as needed. A setup pod consists of a Design Manager, Design Associate(s), and Operations Associate(s). Design Associates report directly to the Design Manager. Design projects include, but are not limited to: single family homes, boutique hotels, Inns, B&B, and hostels.

Essential Functions

  • Execute on new property installations in accordance with Heirloom’s SOP
    • Manage multiple projects simultaneously within and/or across geographies
    • Provide design support to other projects on an as needed basis
  • Own new property design & install timeline, budget, and outcome
    • Actively participate in establishing project milestone deadlines
    • Ensure all project milestone deadlines are accomplished and/or on track
  • Manage procurement tasks; including placing, tracking and receiving orders, managing project budgets, and organizing returns in accordance with SOP
  • Manage Design Associates against project deadlines and outcomes. Take ownership of training, mentoring, and developing Design Associates
  • Manage project organization including budget updates, project updates/communications, maintaining project specs and boards in accordance with SOP
  • Make design and brand-consistent furniture, decor, art, and accessory selections
  • Work collaboratively with the Operations team to coordinate labor needs at the project start and throughout the process
  • Ensure Design is providing the Operations Team with adequate remote support during initial phases of installations in other parts of the country as needed
  • Complete finish selection(s), advise on space planning on development projects, as needed
  • Manage staging the final design for a professional marketing photoshoot
  • Manage, own, and execute on design revisions, as needed
  • Manage and own the project punch list and all project close-out tasks
  • Complete billable hours and business expense submissions in accordance with SOP
  • Contribute to the ongoing development of standard design and install resources/SOP

Requirements

A successful Design Manager is a creative and process-minded team leader with a meticulous attention to detail. The ideal candidate has an ownership mentality, is committed to excellence, and able to instill and cultivate the same in others.

  • 3+ years of interior design work experience: design concept creation, sourcing, procurement, receiving, purchasing, and installation.
  • 2 + years experience building, developing, and managing a team
  • Must be proficient in CAD, Revit, or Sketch Up
  • Preferred Bachelor’s Degree, or equivalent design-related work experience
  • Exceptional aesthetic taste
  • Valid driver’s license and upstanding driving record
  • Highly organized and demonstrate exemplary planning, multi-tasking, and time-management skills
  • Ability to function in a fast-paced and demanding work environment
  • Proactive approach to problem solving (critical thinker)
  • Willing and able to travel domestically up to 25-35% of the time (5-8 business days/month) *
  • Able to lift up to 50lbs comfortably
  • Must be literate in Microsoft Office Suite and Google Office Applications – learning new tech should feel intuitive.

Travel commitments may vary by employee depending on where they are based out of. Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Benefits

Schedule & Compensation

  • The Design Manager role is a full-time position and based in New Orleans, LA. This role will be based out of Heirloom’s New Orleans office (mid city), we currently have a hybrid work policy. The Design Manager should expect to spend an average of 30% of their time in the field for installations.
  • While the Design Manager will primarily focus on locally based projects, domestic travel may be required depending on project flow (8-10 days per month).
  • While not typical, long days and occasional weekend work may occur on an as-needed basis during installations. Team members will receive any overage time back in time off. Employee wellbeing is a priority for us, we do a good job at being fair with this.
  • Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Design Managers are also eligible to participate in the Design Manager commission plan, a performance based plan that rewards team members for each bedroom produced.
  • Benefits are included as part of the Design Manager compensation package: 401k, health insurance, PTO, paid sick time, company holidays, preferential rates for employee stays at Heirloom properties, etc.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Updated resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application

Apply Now

General Overview

The Stagehand works in the Design & Install Department to execute on new property installations in their local market and satellite geographies. The Stagehand is responsible for executing on all operations, process design, and logistics related to new property installations in collaboration with design. While not actively working on a new property install, the Stagehand will assist with Property Management duties in their local geographies.

Essential Functions

  • Travel to project sites to complete new property installations within a predetermined budget and schedule
  • Complete necessary standard prep work for each project:
    • Placing standard orders (operating supplies & equipment)
    • Utility account setup
    • Selecting lock hardware
  • Stocking setup toolkits in accordance with company policy before and after installation projects
  • Work collaboratively to support local Property Management when not assigned to a specific install project.
  • Assist with warehouse office coverage, as directed by department leadership.
  • Physically assist in new property setup and installation
    • Coordinating and completing furniture/freight pickups
    • Sourcing additional tools and supplies – as needed
    • Oversee third party service providers: furniture assembly and general labor.
  • Completing core operations deliverables for each project, including, but not limited to: Lock programming, Security camera onboarding, backup entry process design, standard FAQs for each property, setting up a housekeeping closet, etc.
  • Executing on final project punch list in collaboration with design
  • Assist the Operations Director with logistics related to new property installations: coordinating staffing/labor (contracting install associates), scheduling, travel/transport, accommodations, general logistics, etc – as needed.
  • Work collaboratively with Design and Install Associates to execute on Design Manager’s vision, as needed
  • Complete and submit business expenses and billable hours in accordance with company policy.
  • Assist with other tasks and projects, as assigned

Requirements

Requisites

  • Valid driver’s license and upstanding driving record and access to reliable personal transportation
  • Able to lift up to 50lbs comfortably
  • Willing and able to travel domestically 50-75% of the time*
  • We have install labor crews that do most of the heavy lifting, but a qualified candidate must be capable of climbing stairs, ladders, able to lift up to 50lbs comfortably
  • Must have the physical stamina to repetitively lift boxes and load things in and out of your car independently. Installation and photoshoot days require associates to be on their feet most of the day.
  • Proficient in essential tool use (experience using basic household power tools)
  • Excellent written and verbal communication
  • Comfortable managing and working within a team
  • Process oriented
  • Proactive approach to problem solving (critical thinker), resourceful
  • Experience mounting/installing mirrors, art, fixtures preferred, but not required

Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Benefits

Schedule & Compensation

  • The Stagehand role is a full-time position within the Design & Install team based in New Orleans, LA. When not assigned to a specific project site, this role will be based in Heirloom’s Elwood, LA receiving warehouse office. While we do offer a hybrid work policy at this time, please note this is not a remote role.
  • Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Stagehands are also eligible for commission pay based on output.
  • Travel for this position happens in 2-week increments.
  • Benefits included as part of compensation package: 401k, Paid vacation & sick time, health insurance, preferential rates for stays at Heirloom homes across the country, ask us about our +1-travel policy!

Training

The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn Heirloom’s proprietary installation process by participating in new property installs across multiple geographies. Stagehands should expect to be traveling up to 75% of the time during the first 90 days of employment.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application

Apply Now

General Overview

The Production Associate works in the Design & Install Department to execute on new property installations in their local market and satellite geographies. The Production Associate is responsible for executing on all operations, process design, and logistics related to new property installations in collaboration with design. While not actively working on a new property install, Production Associates will assist with Property Management duties in their local geographies.

Essential Functions

  • Travel to project sites to complete new property installations within a predetermined budget and schedule
  • Complete necessary standard prep work for each project:
    • Placing standard orders (operating supplies & equipment)
    • Utility account setup
    • Selecting lock hardware
  • Stocking setup toolkits in accordance with company policy before and after installation projects
  • Work collaboratively to support local Property Management when not assigned to a specific install project.
  • Assist with warehouse office coverage, as directed by department leadership.
  • Physically assist in new property setup and installation
    • Coordinating and completing furniture/freight pickups
    • Sourcing additional tools and supplies – as needed
    • Oversee third party service providers: furniture assembly and general labor.
  • Completing core operations deliverables for each project, including, but not limited to: Lock programming, Security camera onboarding, backup entry process design, standard FAQs for each property, setting up a housekeeping closet, etc.
  • Executing on final project punch list in collaboration with design
  • Assist the Operations Director with logistics related to new property installations: coordinating staffing/labor (contracting install associates), scheduling, travel/transport, accommodations, general logistics, etc. – as needed.
  • Work collaboratively with Design and Install Associates to execute on Design Manager’s vision, as needed
  • Complete and submit business expenses and billable hours in accordance with company policy.
  • Assist with other tasks and projects, as assigned.

Requirements

Requisites

  • Valid driver’s license and upstanding driving record and access to reliable personal transportation
  • Able to lift up to 50lbs comfortably
  • Willing and able to travel domestically 50-75% of the time*
  • We have install labor crews that do most of the heavy lifting, but a qualified candidate must be capable of climbing stairs, ladders, able to lift up to 50lbs comfortably
  • Must have the physical stamina to repetitively lift boxes and load things in and out of your car independently. Installation and photoshoot days require associates to be on their feet most of the day.
  • Proficient in essential tool use (experience using basic household power tools)
  • Excellent written and verbal communication
  • Comfortable managing and working within a team
  • Process oriented
  • Proactive approach to problem solving (critical thinker), resourceful
  • Experience mounting/installing mirrors, art, fixtures preferred, but not required

Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Benefits

Schedule & Compensation

  • The Production Associate role is a full-time position within the Design & Install team based in New Orleans, LA. When not assigned to a specific project site, this role will be based in Heirloom’s Elwood, LA receiving warehouse office. While we do offer a hybrid work policy at this time, please note this is not a remote role.
  • Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Production Associates are also eligible for commission pay based on output.
  • Travel for this position happens in 2-week increments.
  • Benefits included as part of compensation package: 401k, Paid vacation & sick time, health insurance, preferential rates for stays at Heirloom homes across the country, ask us about our +1-travel policy!

Training

The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn Heirloom’s proprietary installation process by participating in new property installs across multiple geographies. Production Associates should expect to be traveling up to 75% of the time during the first 90 days of employment.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

Apply Now

General Overview

The Operations Associate works in the Design & Install Department to execute on new property installations in their local market and satellite geographies. The Operations Associate is responsible for executing on all operations, process design, and logistics related to new property installations in collaboration with design. While not actively working on a new property install, Operations Associates will assist with Property Management duties in their local geographies.

Essential Functions

Travel to project sites to complete new property installations within a predetermined budget and schedule
Physically assist in new property setup and installation
Coordinating and completing furniture/freight pickups
Sourcing additional tools and supplies – as needed
On Site:

Oversee third party service providers: furniture assembly and general labor.
Stocking setup toolkits in accordance with company policy before and after installation projects
Completing core operations deliverables for each project:
Guest ready checklist
Facilities Management
Saved Replies
Executing on property specific process design: entry, standard instructions, and contingency SOP.
“Guest Ready Checklist” 2
Placing standard orders
Executing on final project punch list in collaboration with design
Assist the Operations Coordinator with logistics related to new property installations: coordinating staffing/labor (contracting install associates), scheduling, travel/transport, accommodations, general logistics, etc – as needed.
Work collaboratively with Design and Install Associates to execute on Design Manager’s vision, as needed
Work collaboratively with Property Management between new property installs
Complete and submit business expenses and billable hours in accordance with company policy
Assist with other tasks and projects, as assigned
Requirements
A successful Operations Associate is a dynamic team player with a scrupulous attention to detail. The ideal candidate is goal oriented, able to work effectively on a deadline, and does not shy away from doing what it takes to “make it happen.” This role relies heavily on logistics planning, but also requires being able to think critically when things do not go according to plan.

Valid driver’s license and upstanding driving record
Excellent written and verbal communication
Comfortable managing and working within a team
Exemplary planning, multi-tasking, and time-management skills
Active learner: taking initiative comes naturally
Willing and able to travel domestically 50-75% of the time*
Process oriented
Proactive approach to problem solving (critical thinker), resourceful
Proficient in essential tool use (experience using basic household power tools)
Experience mounting/installing mirrors, art, fixtures preferred, but not required
Able to lift up to 50lbs comfortably
Technologically literate: technology feels intuitive, not intimidating
* Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Benefits
Schedule & Compensation

The Operations Associate role is a full-time position within the Design & Install team. While the Operations Associate role has a travel component, the role is based out of Austin, TX. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Operations Associate’s are also eligible for commission pay based on output. Benefits included as part of compensation package.

Training

The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn Heirloom’s proprietary installation process by participating in new property installs across multiple geographies. Operations Associates should expect to be traveling 75% of the time during the first 90 days of employment.*

*Travel is scheduled during the work week, all travel arrangements and expenses are covered by Heirloom (outlined specifically in the travel expense policy).

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

Resume
Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
Any additional material(s) you would like considered as part of your application

LICENSING & COMPLIANCE

Apply Now

Essential Functions

Drafting: 50% of your time commitment

  • Collaborate with internal stakeholders regarding general corporate work and drafting
  • Engage in legal negotiations on a variety of contracts, including by but not limited to external management contracts and set-up service agreements
  • Drive in-house document revision and drafting, as assigned: corporate resolutions, amendments, internal policy documents, or agreements
  • Develop and improve legal templates, proactively identify legal issues

Licensing & Compliance: 35% of your time commitment 

  • Conduct diligence on transient lodging regulations in new markets, as needed.
  • Follow developments and changes in existing market ordinances closely
  • Assist with license renewal and document compilation, as needed. 
  • Conduct regular audits of our online advertisements for compliance with local regulations, work collaboratively with other departments to maintain commitment to compliance

Claim Management: 15% of your time commitment

  • Conduct discovery, case management, and document compilation in support of: 
  • Payment disputes
  • Incident reports
  • Internal Compliance audits and case studies
  • Special projects (such as legal research and drafting memorandums), as assigned.

DEVELOPMENT & CONSTRUCTION

Apply Now

General Overview

Reporting directly to the Director of Development, the Construction Estimation & Procurement Manager is a crucial leadership role within the Development department at Heirloom. This role is responsible for the estimation, bidding and procurement of contracts for new construction and renovation work within our portfolio, which includes residential and commercial development projects in current and future Heirloom markets.

Essential Functions

Estimation: 40%

  • Review drawings and specifications to lead preconstruction estimating on assigned projects.
  • Stay current on unit prices by consulting with trade partners on material and labor costs.
  • Perform quantity takeoffs to coordinate scope and budget w/ internal and external stakeholders: Owner, Architect(s), etc.
  • Compare and analyze estimate and bid costs versus actual costs, adjust contract pursuit accordingly
  • Perform market research, create relationships, and develop bidders’ interest in new and existing markets.
  • Advise on and implement internal estimating software improvements.

Bidding & Contract Management: 40%

  • Create bid scope packages, administer bidding processes, and assist with award of Subcontracts.
  • Coordinate value engineering process, assemble alternate pricing, and assist with VE decision-making.
  • Solidify final scope, schedule, and cost to prepare Schedule of Values and GMP documentation and manage Sworn Construction Statements.
  • Negotiate and award contracts for third-party vendors.

Procurement: 20%

  • Work with existing, and pursue new, sourcing channels to serve as the purchasing agent for all owner-supplied items.
  • Coordinate delivery of all FF&E items in collaboration with the construction manager.
  • Participate in monthly project reviews to review buyout status and financials.
  • Assist finance department and construction managers with internal budgets, including monthly draw requests and cash flow projections.

Requisites

  • 5+ years construction estimation experience – preferably in hospitality or high-end residential construction.
  • Competency in construction accounting in order to assist with internal budgeting and tracking.
  • Ability to develop relationships with Clients, Architects, Engineers, Consultants and Subcontractors.
  • Willingness and ability to travel domestically up to 6 days/month*.
  • Detail-oriented planning, multi-tasking, organization and time-management skills.
  • Independent and proactive approach to problem solving using critical thinking.
  • Adaptive technological literacy and ability to facilitate improvement.

*The 6 day/month travel requisite is an average travel requirement (annualized). There may be months where minimal travel is required (or none at all), whereas other months may require more travel.

Schedule & Compensation

The Construction Estimation & Procurement Manager role is a New Orleans based, full-time, salaried position within the Development Department. Benefits are part of the compensation package for this role. Compensation for this role is commensurate with experience.

General Overview

The Construction Manager is a central role in the daily operation of Heirloom’s real estate development efforts. Reporting directly to the co-CEO, the Construction Manager is responsible for keeping development projects across the country within the applicable scope, timeline, and budget. The Construction Manager is responsible for assisting with conducting diligence on prospective projects and managing development deals from inception to handoff to the Design & Install Department.

Essential Functions

  • Initiate new projects
  • Drive the development planning process: spatial planning and development schedule coordination
  • Coordinate between agent(s) and/or client(s), Architect, Construction Managers, etc. to define the scope and kick off new projects
  • Coordinate Construction bid collection
  • Develop, manage, and enforce all development project budgets
  • Assist with the management of the master development project calendar
  • Acting liaison between development stakeholders: Construction Managers, partners, General Contractors, Install Operations, etc.
  • Regularly meet with project stakeholders to enforce project timeline and budget
  • Sign off on contractor draw requests
  • Collect critical information on fixture/finish schedule and ensure orders are placed
  • Document standard finish packages in product library
  • Regularly update company property pipeline with project updates, make adjustments, as needed
  • Provide Install Operations information and documentation regarding floor plans, punch list completion, timeline, etc. to hand off construction projects to FFE install
  • Assist with conducting diligence on prospects
  • Conduct preliminary zoning analysis, as needed
  • Manage zoning consultants, attorneys, etc. to collect necessary information to qualify viability of prospects
  • Collaborate with peers to assist with troubleshooting development projects in real time
  • Build out and optimize Heirloom’s Project Management personnel, SOP, and infrastructure

Requisites

  • At least 3-5 years with residential and/or boutique hospitality construction management experience. A successful candidate is highly proficient in:
  • Managing general contractors and subcontractors
  • Reviewing and inputting on construction documents: proposing revisions, etc.
  • Creating construction budgets, evaluating bids, and tracking construction expenditures in real time
  • Architecture background and design interest/fluency strongly preferred
  • Experience working on the owner’s side of a project strongly preferred
  • Exemplary planning, multi-tasking, and time-management skills: comfortable managing multiple (10+) projects simultaneously
  • Based in or within reasonable commuting distance to New Orleans, LA.
  • Meticulously organized and process oriented
  • Polished communicator (client-facing)
  • Proactive approach to problem solving (critical thinker), resourceful
  • Willing and able to travel domestically up to 30% of the time (5-8 business days/month) **

**The domestic travel requisite represents an average of 30% or less of the time. There may be months where no travel is required and others where more travel is necessary.

Schedule & Compensation

The Construction Manager is a full-time position based out of New Orleans, LA. The Construction Manager is expected to be available during working hours; this being said, the work schedule does allow some flexibility, as needed, particularly in light of work-related travel commitments and flexible availability inherent to managing construction projects across multiple geographies/time zones. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, the Construction Manager is eligible for a performance-based bonus plan based on successful project completion. Benefits are included as part of the compensation package for this role.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume.
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

Apply Now

General Overview

The Design Manager: Construction is a leadership position that works collaboratively with Heirloom’s Construction and Design & Install departments. The Design Manager’s primary function is to take ownership over the new property design process and outcome, including installation. The role will specifically focus on design development during construction: space planning, fixture & finish spec selection, sourcing, and procurement. Design projects include, but are not limited to single family homes, boutique hotels, Inns, B&B, and hostels. Project location can vary depending on the development pipeline. Designers may be assigned to projects outside of their home market and will travel to the sites for project checkpoints, as needed.

Essential Functions

  • Manage the production of design drawings including floor plans, interior elevations, and details.
  • Construction Administration: Submittals, Shop Drawings, ID Sets, CFAs.
  • Source and order fixtures, finishes, and materials, as needed.
    • Manage the process of placing, tracking, receiving orders, and managing returns
  • Manage project organization including budget updates, project updates/communications, maintaining project specs.
  • Manage Design Associates against project deadlines and outcomes. Take ownership of training, mentoring, and developing Design Associates
  • Managing relationships and ongoing communication with general contractors, city inspectors, and contracted architecture firms (if applicable)
  • Manage budget development and tracking.
  • Develop and maintain project management processes and standards.
  • Ensure all project boards are up to date.
  • Work collaboratively with both design and construction to develop and implement a construction finish library – Catalog FF&E selections for current and previous projects
  • Attend local site visits and consultant meetings. Participate in all team meetings. Clearly document all meeting outcomes, photograph progress, and maintain project updates.
  • Explore and implement possible FF&E trade and/or bulk discounts
  • Manage project punch list and organize all project close-out tasks.
  • Complete billable hours and business expense submissions in accordance with company policy
  • Manage, own, and execute on design revisions, as needed
  • Contribute to the ongoing development of standard design and install resources/SOP

Requirements

Requisites

  • 3+ years of residential construction design work experience: design concept creation, sourcing, procurement, receiving, purchasing, and installation: tile, paint, cabinetry (kitchen and bathroom), countertops, kitchens, fixtures (lighting and plumbing). Previous hospitality experience is a plus, but not required.
  • 2 + years experience building, developing, and managing a team
  • Must be proficient in CAD, Revit, or Sketch Up
  • Preferred Bachelor’s Degree, or equivalent design-related work experience
  • Exceptional aesthetic taste
  • Valid driver’s license and upstanding driving record
  • Highly organized and demonstrate exemplary planning, multi-tasking, and time-management skills
  • Ability to function in a fast-paced and demanding work environment
  • Proactive approach to problem solving (critical thinker)
  • Willing and able to travel domestically up to 25-35% of the time (5-8 business days/month) *
  • Able to lift up to 50lbs comfortably
  • Must be literate in Microsoft Office Suite and Google Office Applications – learning new tech should feel intuitive.

Travel commitments may vary by employee depending on where they are based out of. Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Schedule & Compensation

  • The Design Manager role is a full-time position and based in New Orleans, LA. This role will be based out of Heirloom’s New Orleans office (mid-city), we currently have a hybrid work policy. The Design Manager should expect to spend an average of 50% of their time in the field for site walks and installations.
  • While the Design Manager will primarily focus on locally based projects, domestic travel may be required depending on project flow.
  • While not typical, long days and occasional weekend work may occur on an as-needed basis during installations. Team members will receive any overage time back in time off. Employee wellbeing is a priority for us, and we work hard to ensure that employees are being treated fairly.
  • Compensation for this position is salaried and commensurate with experience. In addition to a base salary, Design Managers are also eligible to participate in the Design Manager commission plan, a performance-based plan that rewards team members for each bedroom produced.
  • Benefits are included as part of the Design Manager compensation package: 401k, health insurance, PTO, paid sick time, company holidays, preferential rates for employee stays at Heirloom properties, etc.

Benefits

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Updated resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application

FINANCE

Apply Now

Essential Functions
Ensure that the physical office space is well stocked with all necessary supplies and consumables. Coordinate in office events and activities as needed.
Process, organize and distribute all incoming and outgoing company mail
Communicate with vendors and management clients to collect and file all necessary onboarding documentation including payment preferences and EOIs.
Assist with document organization and auditing via Google Drive and Dropbox platforms
Support utility initiation by collaborating with construction and project managers and ensuring that the Utility Tracking Spreadsheet is accurate.
Provide crucial administrative support for current acquisitions including document collection/management, data entry and data auditing via Microsoft Excel and department Asana boards.
Support insurance policy tracking and renewals by maintaining the Master Insurance Schedule and identifying when builders risk policies will be transferred to STR policies.
Keep track of key dates for LLC annual renewal.
Other duties as assigned on a case-by-case basis.

Requirements

Requisites

A successful Office Administrative Assistant is well-organized, proactive, and has strong data management skills. Applicants from a variety of background can be successful in this role.
Detail oriented and comfortable working with large amounts of data
Excellent written and verbal communication skills
Previous experience working with multiple data systems and platforms
Ability and desire to learn new software and technology with instruction
Ability to work independently and think critically to solve new problems
Able and willing to become a registered notary in the state of Massachusetts

Benefits

Schedule & Compensation

The office administrative assistant is a part time, in office position that requires 24 hours per week. Days and hours worked are flexible based on the candidate’s availability.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.
Resume
Any additional materials you would like considered as part of your application

MARKETING

General Overview

The Director of Marketing is a key leadership position within Heirloom that is in charge of driving the company’s marketing strategy in order to drive brand awareness and sales. The Director of Marketing is responsible for ensuring the smooth systemic operations of marketing initiatives, optimizing existing systems and platforms, and providing creative ideas and solutions to expand recognition of Heirloom’s brand with an eye on customer retention.

Essential Functions

People:

Lead and develop the marketing team via robust training and professional development.
Actively align internal culture with the Heirloom brand narrative.
Drive internal brand identity education and stewardship.
Provide frequent and thoughtful feedback to the marketing team meant to foster their personal and professional development.
Process:

Lead and oversee new property launch operations and change management:
Ensure the smooth launch of all new listings & optimize launch process and listing updates
Oversee and drive interdepartmental collaboration
Provide data driven product feedback to the design, install and set up teams.
Partner with the sales team to drive marketing messages and summarize guest feedback related to listings.
Strategize and execute on SEO initiatives for our booking website, and OTAs.
Serve as a primary point of contact for third party marketing platforms and vendors, including, but not limited to: OTA, PMS, etc.
Strategy:

Develop and track KPIs for the marketing department that align with business objectives.
Design a creative approach to improve lead generating:
Strategize campaigns centered around revenue attainment and brand awareness.
Plan and strategize unpaid and paid email and social marketing campaigns by copyediting.
Optimize proprietary booking site.
Improve and establish a strong and consistent Heirloom brand identity.
Establish and expand strategic marketing partnerships.
Lead special projects as assigned- including but not limited to website migration.


Requirements


Requisites

A successful Director of Marketing is someone who is able to manifest their vision for Heirloom’s brand through meticulous attention to detail, and is excited to be a part of establishing a national hospitality brand.

Bachelor’s degree in marketing, business, communications or a related field or comparable work experience.
5+ years of experience working in marketing and 2+ years experience managing a growing marketing team.
Prior experience working in hospitality and/or real estate is a plus.
Proven track record in seeing marketing campaigns through from inception to completion, and driving results to the bottom line.
Deep understanding of marketing tools such as: MailChimp, Facebook Ad Manager, Google Analytics, and Hootsuite.
Knowledge of Adobe Creative Suite.
Advanced proficiency in Google Sheets.
Currently located in or willing to relocate to New Orleans, LA.
Benefits
Schedule & Compensation

The Director of Marketing role is a full-time position based in New Orleans, LA. Compensation for this position is salaried and commensurate with experience. Up to 10% domestic travel as needed. Benefits included as part of compensation package.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

Resume
Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience
Portfolio or examples of digital/graphic design
Any additional material(s) you would like considered as part of your application

HR

Apply Now

Responsibilities:

  • Oversee the companywide recruitment strategy to attract and hire talent across the organization.
  • Design and implement a companywide onboarding program to ensure that employees are set up for success.
  • Work collaboratively with senior leadership to identify and drive companywide people strategies related to DEI, Talent and Corporate Social Responsibility.
  • Serve as a resource for all department managers to provide guidance and strategy relating to employee development, engagement, performance feedback and retention.
  • Review, evaluate and design organizational policies that are legally compliant while maximizing employee engagement and business outcomes.
  • Maintain, evaluate and implement technology utilized by the Human Resources department including the HRIS, ATS, Google Admin account and other 3rd party resources.
  • Design and oversee the performance review process to ensure fairness, consistency, and timeliness.
  • Maintain knowledge of legal requirements and government reporting regulations impacting human resources functions and ensure that policies and procedures are compliant.
  • Oversee the distribution and maintenance of company owned technology and platforms including physical assets and software subscriptions.
  • Oversee the planning and implementation of employee engagement events and special programming including but not limited to; holiday parties, company merchandise and the internship program.

Requisites

  • Bachelor’s Degree. Focus in human resources, labor relations, organizational development, business or related field of study is a plus.
  • Professional certification in Human Resources (SHRM-CP, SCP or PHR) a plus.
  • 5+ years of Human Resources/People Operations generalist experience.
  • Previous experience working and implementing various HRIS platforms.
  • Highly proficient in MS Office and G Suite.
  • Exemplary planning, multi-tasking, and time-management skills.
  • High degree of professionalism and judgment with the ability to maintain a high level of confidentiality.
  • Exceptional verbal and written communication skills.

Schedule & Compensation

The HR Manager is a full-time position based in New Orleans, LA. Compensation for this position is salaried and commensurate with experience. Benefits included as part of compensation package (health, dental, vision, 401K, paid sick and vacation leave, preferential employee stays at Heirloom properties, paid parental leave).

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.