Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

PROPERTY OPERATIONS

Maintenance Technician

Job Description

About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry. 

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – Boston’s growing portfolio. In partnership with the Property Operations and Housekeeping Departments, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience. 

Essential Functions

  • Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
    • Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc. 
    • Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
    • Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
    • Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
    • Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
    • Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters 
    • Drywall repair (patching and painting)
  • Assists with conducting routine inspection of premises, equipment, and systems
    • Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
  • Assists in overseeing technicians when professional repairs are necessary
  • Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
  • Assist with new property installations on an as needed basis
    • Hang and mount art, decor, window treatments, mirrors, and light fixtures
  • Stock and maintain the company tool kit
  • Assume emergency on-call duty, when assigned
  • Special projects, as assigned

Requisites

  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
    • A monthly gas stipend will be provided for the use of the vehicle for work
  • Lives in close or commutable proximity to Boston (within 30 minutes)
  • Prior in-house maintenance experience (3-5+ years)
  • Highly proficient in the use of hand and power tools 
  • Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
    • Including how to safely hang oversize and overweight items
  • Prior experience with drywall repairs and painting
    • Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
  • Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
  • Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
  • Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc. 
  • Able to comfortably lift 50lbs and climb a ladder
  • Bilingual (English/Spanish) is a big plus, but not a firm requirement
  • Any kind of construction background or trade certification is a plus, but not a firm requirement

Schedule & Compensation

The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, etc) based in Boston, MA. The work schedule is variable and is based on the guest check in/out schedule. In addition to weekday work, availability on Sundays from 11 am – 3 pm local time is required. 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com

    • Resume 
    • Any additional material(s) you would like considered as part of your application: photos of past work are always welcome! 

We are looking for an On Call Property Manager to perform a variety of tasks and projects based on the needs of our guests at our vacation rental properties located in Lago Vista, Texas.  

Tasks/Projects may include (but are not limited to):

  • Weekly Trash cans will be placed to the curb and back to the driveway. 
  • Weekly Trash and debris removal around property (placed in provided cans). 
  • Interior Property Management and Maintenance services 
    • Twice weekly walkthroughs of property. The property will be walked twice per week or every 3 days, whichever comes first. These walkthroughs will include inspection of: 
      • Air filters
      • Smoke alarm checks 
      • Hardware checks (loose screws, tighten bolts) 
      • HVAC check preventive maintenance (keep drain lines clean) 
      • Water and drain check (check hair debris in shower drains) 
      • Trash cans 
      • Minor wall repairs (quick paint touch up, magic eraser, scuffs) 
      • Septic system check (check for any alarms or distress to system) 
    • Weekly groundskeeping services including leaf blowing, sweeping driveways and walkways, hosing down decks, walkways, and driveways. 
    • Liaison services between technicians and property (up to 4 hours a month) including meeting contractors at the property as needed. 
    • Liaison services between cleaners and property. 
  • Services performed that would exceed the 20 hours per week required for the services above will need to be approved by the Regional Manager.
  • Bonus if you are able to perform the following services:
    • Regular hot tub maintenance service twice per week including cleaning and upkeep. 
      • Proper balancing of chemicals
      • Drain and refill when necessary
      • Troubleshoot issues that arise
    • Bi-weekly landscaping services including lawn mowing, edging, weed whacking, bush trimming and weed prevention.

Requirements:

  • Available on weekends, nights and holidays
  • Prior in-house maintenance experience (3-5+ years)
  • Highly proficient in the use of hand and power tools 
  • Tech Savvy and Computer Literate
  • Own your own Vehicle
  • Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
    • Including how to safely hang oversize and overweight items
  • Prior experience with drywall repairs and painting
    • Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
  • Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
  • Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
  • Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc. 
  • Able to comfortably lift 50lbs and climb a ladder

LICENSING & COMPLIANCE

DEVELOPMENT & CONSTRUCTION

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.