Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

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General Overview

The Guest Communications Department is often the first point of contact for our guests, it is the face of our company. The Inside Sales Representative works in the Sales & Guest Communications Department to optimize revenue and guest satisfaction through business to customer sales.

Essential Functions

  • Identify, pursue, track and close new reservation sales based on availability – no cold calling
  • Communicate with potential customers via phone, text message, email, and online messaging in accordance with Heirloom’s internal policies and procedures
  • Preempt, understand, and address customer needs and requirements – find creative ways to cross-sell
  • Build rapport with customers through friendly, professional, and engaging communication
  • Meet and exceed revenue goals
  • Continuously work to improve the guest experience
  • Mentor more junior sales personnel. Foster a supportive culture of professional development within the department.
  • Assist with customer support on an as needed basis
  • Participate and contribute to all scheduled departmental meetings

Requisites

A successful Inside Sales Representative is a creative team player and an exceptional communicator. While we certainly welcome candidates with a formal background in sales and/or hospitality for this role, it is not a prerequisite for consideration. We welcome applicants from all backgrounds with excellent communication, leadership, and critical thinking skills looking to build a career.

  • 1-3 years’ experience working in a sales environment
  • Excellent verbal and written communication skills, polished phone demeanor
  • Native fluency in English (spoken, written, and reading)
  • Knowledge of commercial hospitality industry is a plus
  • Lives in or within commuting distance to New Orleans, LA
  • High energy – thrives in a fast-paced work environment
  • Meticulously organized, process/detail oriented
  • Technology feels intuitive: comfortable learning and working with cloud-based computing platforms

35 scheduled working hours total. There is a recurring 45-minute weekly sales meeting that may be scheduled outside of working hours.

Monday: OFF

Tuesday: OFF

Wednesday: 9-hour PM shift

Thursday: 10-hour PM shift

Friday: 10-hour PM shift

Saturday: OFF

Sunday: 6 hours AM shift

PM shifts: end between 9 pm and midnight depending on start time

AM shifts: end between 2 and 5 depending on start time

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application

PROPERTY OPERATIONS

 
Job Description
The Maintenance Technician focuses on residential preventative and reactive maintenance at our homes located in the greater Scottsdale region. Duties include:
-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
-Essential pool maintenance:
-Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned -Special projects, as assigned
 
Schedule
– Rotating schedule
-30-40 hours per week

 

Apply Now
Essential Functions

-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third-party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc.
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc.
-Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned
-Special projects, as assigned

Requisites

-Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
-A monthly gas stipend will be provided for the use of the vehicle for work
-Lives in close or commutable proximity to New Orleans (within 30 minutes)
-Prior in-house maintenance experience (3-5+ years)
-Highly proficient in the use of hand and power tools
-Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor. Including how to safely hang oversize and overweight items
-Prior experience with drywall repairs and painting. Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
-Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
-Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
-Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
-Able to comfortably lift 50lbs and climb a ladder
-Bilingual (English/Spanish) is a big plus, but not a firm requirement
-Any kind of construction background or trade certification is a plus, but not a firm requirement.
Job Description
The Maintenance Technician focuses on residential preventative and reactive maintenance at our homes located in the greater Boston region. Duties include:
-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
-Essential pool maintenance:
-Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned -Special projects, as assigned
 
Schedule
– Rotating schedule
-30-40 hours per week
Job Description
The Maintenance Technician focuses on residential preventative and reactive maintenance at our homes located in the Savannah region. Duties include:
-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
-Essential pool maintenance:
-Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned -Special projects, as assigned
 
Schedule
– Rotating schedule
-30-40 hours per week

Apply Now

General Overview

Essential Functions

  • Schedule and conduct routine property walkthroughs
  • Execute on Heirloom’s walkthrough checklist for both arrivals and departures
  • Conduct routine tasks (light bulb/battery changes, basic repairs, etc.)
  • Address punch list items, as needed
  • Schedule and oversee regular preventative maintenance appointments (HVAC, pest control, elevator, landscaping, etc.)
  • Ticket maintenance requests as issues arise. Dispatch housekeeping and maintenance, as needed
  • Works collaboratively with:
  • housekeeping to complete consumable supply restocking
  • Guest Communications to assist with on-site guest response, as needed: lockouts, troubleshooting, customer service.
  • External vendors: laundry, trash, housekeeping
  • Be a communication liaison between the building’s ownership and the internal teams
  • Ensure Heirloom is fulfilling all contractual obligations related to operating the facility.
  • Work collaboratively with department leadership to streamline Heirloom’s property management practices
  • Special projects, as assigned

Requisites

  • 2+ years of experience with multi-unit property management
  • Experience managing maintenance technicians and 3rd party service vendors.
  • Hospitality is a plus
  • Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
  • Polished customer and client facing communicator
  • This role is based on the property and does not offer remote work options at this time. Can commute to the CBD to complete scheduled shifts.
  • Comfortable using cloud-based applications and digital tools to manage daily workflow.
  • Proactive approach to problem solving (critical thinker), resourceful
  • Exemplary planning, multi-tasking, and time-management skills
  • Capable of climbing stairs, ladders, able to lift up to 50lbs comfortably
  • Comfortable working independently and self-directing

Schedule & Compensation

  • The Property Manager role is a full time, salaried position based in New Orleans, Louisiana.
  • The work schedule will be 11:00 am – 7:00 pm CST Weds – Sunday. Monday and Tuesday Off. The role will be based out of the office and front desk in the building’s lobby.
  • Compensation for this position is salaried with benefits. Bonus pay options are available.

How to Apply

Qualified applicants should submit their resume to jobs@stayheirloom.com.

Apply Now

General Overview

The Construction Manager is a central role in the daily operation of Heirloom’s real estate development efforts. Reporting directly to the co-CEO, the Construction Manager is responsible for keeping development projects across the country within the applicable scope, timeline, and budget. The Construction Manager is responsible for assisting with conducting diligence on prospective projects and managing development deals from inception to handoff to the Design & Install Department.

Essential Functions

  • Initiate new projects
  • Drive the development planning process: spatial planning and development schedule coordination
  • Coordinate between agent(s) and/or client(s), Architect, Construction Managers, etc. to define the scope and kick off new projects
  • Coordinate Construction bid collection
  • Develop, manage, and enforce all development project budgets
  • Assist with the management of the master development project calendar
  • Acting liaison between development stakeholders: Construction Managers, partners, General Contractors, Install Operations, etc.
  • Regularly meet with project stakeholders to enforce project timeline and budget
  • Sign off on contractor draw requests
  • Collect critical information on fixture/finish schedule and ensure orders are placed
  • Document standard finish packages in product library
  • Regularly update company property pipeline with project updates, make adjustments, as needed
  • Provide Install Operations information and documentation regarding floor plans, punch list completion, timeline, etc. to hand off construction projects to FFE install
  • Assist with conducting diligence on prospects
  • Conduct preliminary zoning analysis, as needed
  • Manage zoning consultants, attorneys, etc. to collect necessary information to qualify viability of prospects
  • Collaborate with peers to assist with troubleshooting development projects in real time
  • Build out and optimize Heirloom’s Project Management personnel, SOP, and infrastructure

Requisites

  • At least 3-5 years with residential and/or boutique hospitality construction management experience. A successful candidate is highly proficient in:
  • Managing general contractors and subcontractors
  • Reviewing and inputting on construction documents: proposing revisions, etc.
  • Creating construction budgets, evaluating bids, and tracking construction expenditures in real time
  • Architecture background and design interest/fluency strongly preferred
  • Experience working on the owner’s side of a project strongly preferred
  • Exemplary planning, multi-tasking, and time-management skills: comfortable managing multiple (10+) projects simultaneously
  • Based in or within reasonable commuting distance to New Orleans, LA.
  • Meticulously organized and process oriented
  • Polished communicator (client-facing)
  • Proactive approach to problem solving (critical thinker), resourceful
  • Willing and able to travel domestically up to 30% of the time (5-8 business days/month) **

**The domestic travel requisite represents an average of 30% or less of the time. There may be months where no travel is required and others where more travel is necessary.

Schedule & Compensation

The Construction Manager is a full-time position based out of New Orleans, LA. The Construction Manager is expected to be available during working hours; this being said, the work schedule does allow some flexibility, as needed, particularly in light of work-related travel commitments and flexible availability inherent to managing construction projects across multiple geographies/time zones. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, the Construction Manager is eligible for a performance-based bonus plan based on successful project completion. Benefits are included as part of the compensation package for this role.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume.
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

General Overview

The Nighttime Security Officer serves as Heirloom’s on-the-ground resource at one of our multi-unit properties. This role is critical to Heirloom’s noise mitigation strategy and ensuring the safety of Heirloom guests. The Nighttime Security Officer will ensure that we are following our Internal Noise Mitigation SOP and will respond to guest issues during their shift. This includes but is not limited to responding to units that our Guest Communications Team has attempted to contact about their noise levels, (this may require breaking up parties or asking guests to leave) and regularly completing rounds of the property for preventative noise and nuisance mitigation. 

Essential Functions

  • Conduct regular rounds of assigned property to ensure that our guests are being respectful of our neighbors and following all rules outlined in our User Agreement. 
  • Monitor and respond to noise alerts, as needed
  • Provide on-site response during all scheduled shifts to address: guest issues, noise complaints, etc. 
  • Complete incident reports related to on-shift incidents, as needed. 
  • Dispatch housekeeping and maintenance, as needed
  • Work collaboratively with Guest Communications to assist with on-site guest response, as needed
  • Work collaboratively with senior management to streamline Heirloom’s property management practices
  • Special projects, as assigned


Requisites

  • 1+ year experience working in private security in New Orleans 
  • Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
  • This role is based at the property and does not offer remote work options at this time. The applicant must have access to a reliable personal vehicle and be able to commute to the CBD to complete scheduled shifts. Please note that while this role will be primarily based on a single site, there may be occasions where security personnel are asked to patrol other locations and properties, on an as needed basis. All properties are located in Orleans Parish. 
  • Proactive approach to problem solving (critical thinker), resourceful
  • Able to confidently manage confrontation in a hospitality context while maintaining professionalism and decorum
  • Exemplary planning, multi-tasking, and time-management skills
  • Able to lift up to 50lbs comfortably


Schedule & Compensation

  • The Nighttime Security Officer role is a part time, contractor role based at one of our multi-unit properties in New Orleans.  While this role will be primarily based on a single site, there may be occasions where security personnel are asked to patrol other locations and properties, on an as needed basis. All properties are located in Orleans Parish. 
  • The work schedule will be Thursday, Friday, and Saturday from 9:00pm – 3:00am local time. The contractor will work from the front desk in the building’s lobby.
  • Compensation for this role is hourly and commensurate with experience. 


How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com

Apply Now
Essential Functions

-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
-Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned
-Special projects, as assigned


Requisites

-Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
-A monthly gas stipend will be provided for the use of the vehicle for work
-Lives in close or commutable proximity to Austin (within 30 minutes)
-Prior in-house maintenance experience (3-5+ years)
-Highly proficient in the use of hand and power tools
-Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor. Including how to safely hang oversize and overweight items
-Prior experience with drywall repairs and painting. Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
-Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
-Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
-Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
-Able to comfortably lift 50lbs and climb a ladder
-Bilingual (English/Spanish) is a big plus, but not a firm requirement
-Any kind of construction background or trade certification is a plus, but not a firm requirement

DESIGN

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General Overview

The Interior Designer works within the Design Department, as part of the Design & Install team. The primary function of the Interior Designer role is to support the Design Manager in project planning, design, and installation; including developing the design concept, locally sourcing brand and design consistent art, secondary furnishings, accessories, and decor. The Interior Designer role is the precursor to the Design Manager role. 

Essential Functions

  • Work collaboratively with the Lead Design Manager, or Design Manager,  in creating of the design plan and cornerstone selections.
  • Source furniture, fixtures, and accessories, as needed. 
  • Assist in the project organization including budget updates, project updates/communications, maintaining project specs.
  • Prepare design drawings including floor plans, interior elevations, and details, under supervision of the Design Manager.
  • Ensure all project boards are up to date.
  • Assist the Design Manager with procurement tasks; including placing, tracking and receiving orders, managing project budgets, and organizing returns.
  • Attend all local site visits and consultant meetings with the Design Manager. Participate in all team meetings. Clearly document all meeting outcomes, photograph progress, and maintain project updates. 
  • Source, select, and curate local brand/design consistent art, secondary furnishings, accessories,  and decor.
  • Remotely support the Operations Team during initial phases of installations in other parts of the country as needed.
  • Travel to project sites to complete new property installations within a predetermined budget and schedule.
  • Assist with all installation activities; including furniture install, hanging art, mirrors, decor, etc. 
  • Assist in staging the final design for a professional marketing photoshoot.
  • Work collaboratively with the Operations Associate(s) and Install Associate(s) to bring new property installations to completion.
  • Document the project punch list and organize all project close-out tasks. 
  • Complete billable  hours and business expense submissions in accordance with company policy

Requisites

A successful Interior Designer is a creative team player with a strong drive. The ideal candidate is someone who is able to manifest their creative spirit through meticulous attention to detail. We look for creatives who strive for excellence and are ready to do the hard work it takes to get there. While we certainly welcome candidates with a formal background in interior design, fine arts, and architecture to apply for this role, it is not a prerequisite for consideration. 

  • Preferred Bachelor’s Degree in Interior Design, or equivalent experience and education
  • 1-3 years of design experience: sourcing, procurement of finishes and furnishings, budgeting, etc. 
  • Exceptional aesthetic taste
  • Valid driver’s license and upstanding driving record
  • Must be highly organized and demonstrate exemplary planning, multi-tasking,  and time-management 
  • Proactive approach to problem solving (critical thinker)
  • Willing and able to travel domestically up to 30%  of the time (6-8 business days/month)* 
  • Able to lift up to 50lbs comfortably 
  • Must be literate in Microsoft Office Suite and Google Office Applications
  • Must be proficient in CAD, Revit, or Sketch Up

Travel commitments may vary by employee depending on where they are based out of. Traveling commitment is up to 75% of the time during the first 90 days of employment (training period). For more information about the training period please see below.

Schedule & Compensation

  • The Interior Designer role is a full-time position and will be based in New Orleans, LA. This role is based out of Heirloom’s New Orleans office. Our office is located in Mid-City on Canal St. right by the public library. We will have a hybrid work model, requiring 3 days in the office per work week, while not assigned to an active install. 
  • This is a salaried role with eligibility for benefits (insurance, 401k, PTO,  employee stays at Heirloom properties). In addition to a base salary, this role is eligible for additional performance based compensation. 
  • While the Interior Designer role will be primarily to focus on locally based projects, domestic travel may be required depending on project flow.  

Training 

The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn Heirloom’s proprietary design and installation process by participating in new property installs across multiple geographies. Interior Designer should expect to be traveling within the first 90 days of employment.

LICENSING & COMPLIANCE

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Essential Functions

Short Term Rental Licensing: 70% of your time commitment

  • Apply for short term rental permits and manage renewals
  • Responsible for document compilation in support of new license applications and renewals
  • In person follow-up on submitted applications or for general inquiries.
  • Manage all ongoing short-term rental-related casework within and across markets
  • Research and manage the permitting process for assorted transient lodging uses
  • Follow developments and changes in local ordinances closely

Claim Management: 15% of your time commitment

  • Conduct discovery, case management, and document compilation in support of:
  • Consumer Affairs Cases
  • Payment disputes
  • Better Business Bureau cases
  • Incident reports
  • Internal Compliance audits and case studies
  • Responsible for maintaining Heirloom’s internal legal filing and CRM infrastructure.
  • Special projects (such as legal research and drafting memorandums), as assigned.

Neighborhood Impact Management Strategy (NIMS): 15% of your time commitment

  • Work in collaboration with Guest Communications and Property Operations to address and manage neighborhood relationships.
  • Manage Neighbor Relations at Sensitive Properties
  • Incident follow-up. Data compilation from security monitoring devices (Arlo, HikVision, NoiseAware) and memorandum drafting.
  • Manage and oversee the Guest Screening Process Compliance
  • Audit Security Monitoring Dashboard. Confirm that security systems are functioning properly and collaborate with market specific Property Managers to get systems back online.

Requisites

A successful Licensing & Compliance Coordinator has a strong understanding of and interest in land use, zoning, and real estate law.

  • Background: 2+ years experience working as a paralegal and/or legal assistant
  • Excellent written and verbal communication skills
  • Meticulously organized and detail oriented
  • Experience with real estate law, land use, and zoning strongly preferred, but not required.

Schedule & Compensation

  • This role is based in Heirloom’s New Orleans office. Our office is located in Mid-City on Canal St. right by the public library. We will have a hybrid work model, requiring 3 days in the office per work week.
  • This is a salaried role with eligibility for benefits (insurance, 401k, PTO, employee stays at Heirloom properties). In addition to a base salary, this role is eligible for additional performance based compensation.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Brief cover letter that specifically addresses what you bring to the role you are applying for and what you would like to gain from the experience
  • Please be prepared to submit a legal writing sample, it can be redacted if needed, preferably a memorandum.
  • Any relevant additional material(s) you would like considered as part of your application

DEVELOPMENT & CONSTRUCTION

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General Overview

The Heirloom portfolio includes a diverse range of hospitality spaces: Hotel, B&B, Commercial Short Term Rental (CSTR). The Director Of Development is responsible for managing people, projects, and processes in the construction department at the national level. Heirloom’s development projects include, but are not limited to:

  • Renovation and ground up construction of single and multi dwelling unit properties – both commercial/hotels and residential projects
  • Capital improvement projects within existing properties, for example: addition of pools/spas, expansions and additions, structural repairs, insurance claim projects, etc.
  • In some cases, Heirloom takes role of the operating partner alongside external developers

Essential Functions

People:

  • Lead projects across all phases from planning & pre-construction → design development → construction management → property launch.
  • Scoping and early pricing for projects and massing studies
  • Initiating processes around historic tax credit applications, zoning determinations, design development, and engaging with all vendors/consultants
  • Engaging and driving architecture and engineering consultants from design development into pricing set into CDs
  • Working with a variety of inputs on building permitting
  • Collaborating with GCs on pricing/estimation, and VE exercises
  • Driving selection of GC and project initiation
  • Overseeing project management via on site managers, and where necessary, supervising sites directly
  • Manage and staff a team of Construction Project Managers:
  • Direct reporting relationships with Construction Managers across the country
  • Team building: recruiting, retention, and training
  • Resource utilization/billability
  • Establish a project team for each project
  • Establish and manage relationships with:
  • General contractors, architecture firms and engineers, zoning consultants, historic tax credit consultants, city inspectors, and contracted project managers and other individuals
  • External development partners
  • Internal stakeholders: Design & Install, Finance, HR

Process:

  • Play an active role in pre-development planning :
  • Collaborate with the land acquisition department to assess target site development viability, development cost, and timeline. Perform due diligence to aid in the decision of acquisition as needed.
  • Oversee the diligence period: including property research, title reports, vesting deeds, zoning maps, parcel maps, street maps, etc. for selected sites
  • Researches and responds to complex technical project questions and project development issues related to local codes, plans, policies and administrative determinations.
  • Design and implement process development and corresponding tech stack
  • Standardized construction process and timeline management
  • Digital finish library
  • Complete project records on our shared digital filing system, including, but not limited to:
  • Standard finish schedule document to be included in each project file
  • Floor plans
  • Construction brand standards
  • Lead project transition management between internal teams: hand off from construction to Design & Install
  • Ensure compliance with all construction finance processes:
  • Acquire bids and estimates
  • Manage bid selection (in collaboration with supervisor)
  • Track construction budget in real time
  • Supply draw request information to the Finance Team in accordance with Heirloom’s contractor payment request process
  • Billable hours and expenses
  • Explore and implement possible trade and/or bulk discounts as they pertain to construction materials and finishes

Requisites

  • 5+years in residential and/or boutique hospitality development experience
  • Architecture background and design fluency strongly preferred
  • Willingness and ability to travel domestically up to 10 days/month*
  • Significant experience:
  • Managing third party teams and relationships (general contractors, architects, and city inspectors)
  • Selecting finishes and managing finish schedules
  • Managing construction budgets
  • Acquiring and selecting construction bids
  • Managing construction project managers
  • Leading planning, design development, and construction projects across a range of project types and sizes
  • Exemplary planning, multi-tasking, and time-management skills
  • Proactive approach to problem solving (critical thinker)
  • Technologically literate

*The 10 day/month travel requisite is an average travel requirement . There may be months where minimal travel is required (or none at all), whereas other months may require more travel.

Schedule & Compensation

This is a full-time position based out of New York City. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, the Director Of Construction is eligible for a bonus payment for successful project completion. Benefits are included as part of the compensation package for this role.

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About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.

General Overview

The Construction Manager is a central role in the daily operation of Heirloom’s real estate development efforts. Reporting directly to the co-CEO, the Construction Manager is responsible for keeping development projects across the country within the applicable scope, timeline, and budget. The Construction Manager is responsible for assisting with conducting diligence on prospective projects and managing development deals from inception to handoff to the Design & Install Department.

Essential Functions

  • Initiate new projects
  • Drive the development planning process: spatial planning and development schedule coordination
  • Coordinate between agent(s) and/or client(s), Architect, Construction Managers, etc. to define the scope and kick off new projects
  • Coordinate Construction bid collection
  • Develop, manage, and enforce all development project budgets
  • Assist with the management of the master development project calendar
  • Acting liaison between development stakeholders: Construction Managers, partners, General Contractors, Install Operations, etc.
  • Regularly meet with project stakeholders to enforce project timeline and budget
  • Sign off on contractor draw requests
  • Collect critical information on fixture/finish schedule and ensure orders are placed
  • Document standard finish packages in product library
  • Regularly update company property pipeline with project updates, make adjustments, as needed
  • Provide Install Operations information and documentation regarding floor plans, punch list completion, timeline, etc. to hand off construction projects to FFE install
  • Assist with conducting diligence on prospects
  • Conduct preliminary zoning analysis, as needed
  • Manage zoning consultants, attorneys, etc. to collect necessary information to qualify viability of prospects
  • Collaborate with peers to assist with troubleshooting development projects in real time
  • Build out and optimize Heirloom’s Project Management personnel, SOP, and infrastructure

Requisites

  • At least 3-5 years with residential and/or boutique hospitality construction management experience. A successful candidate is highly proficient in:
  • Managing general contractors and subcontractors
  • Reviewing and inputting on construction documents: proposing revisions, etc.
  • Creating construction budgets, evaluating bids, and tracking construction expenditures in real time
  • Architecture background and design interest/fluency strongly preferred
  • Experience working on the owner’s side of a project strongly preferred
  • Exemplary planning, multi-tasking, and time-management skills: comfortable managing multiple (10+) projects simultaneously
  • Based in or within reasonable commuting distance to New Orleans, LA.
  • Meticulously organized and process oriented
  • Polished communicator (client-facing)
  • Proactive approach to problem solving (critical thinker), resourceful
  • Willing and able to travel domestically up to 30% of the time (5-8 business days/month) **

**The domestic travel requisite represents an average of 30% or less of the time. There may be months where no travel is required and others where more travel is necessary.

Schedule & Compensation

The Construction Manager is a full-time position based out of New Orleans, LA. The Construction Manager is expected to be available during working hours; this being said, the work schedule does allow some flexibility, as needed, particularly in light of work-related travel commitments and flexible availability inherent to managing construction projects across multiple geographies/time zones. Compensation for this position is salaried and commensurate with experience. In addition to a base salary, the Construction Manager is eligible for a performance based bonus plan based on successful project completion. Benefits are included as part of the compensation package for this role.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayloom.com.

  • Resume.
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

General Overview

The Heirloom portfolio operates nationally and includes a diverse range of hospitality spaces: Hotel, B&B, Commercial Short Term Rental (CSTR). The Head of Architecture & Planning is responsible for managing people, projects, and processes in the construction department at the national level. Heirloom’s development projects include, but are not limited to: 

  • Renovation and ground up construction of single and multi dwelling unit properties – both commercial/hotels and residential projects
  • Capital improvement projects within existing properties, for example: addition of pools/spas, expansions and additions, structural repairs, insurance claim projects, etc. 
  • In some cases, Heirloom takes role of the operating partner alongside external developers 

 

Essential Functions

People: 

  • Lead projects through planning & pre-construction →  design development → construction management 
    • Scoping and early pricing for projects and massing studies
    • Initiating processes around historic tax credit applications, zoning determinations, design development, and engaging with all vendors/consultants
    • Engaging and driving architecture and engineering consultants from design development into pricing set into CDs
    • Working with a variety of inputs on building permitting
    • Work collaboratively with department leadership to:
      • Collaborating with GCs on pricing/estimation, and VE exercises
      • Driving selection of GC and project initiation
      • Representing design & architecture interests during construction via on site managers, and where necessary, supervising sites directly
  • Build and manage a team of internal and external architects and construction designers 
  • Establish and manage relationships with: 
    • General contractors, architecture firms and engineers, zoning consultants, historic tax credit consultants, and other individuals
    • External development partners
    • Internal stakeholders: Design & Install, Finance, HR

Process: 

  • Play an active role in pre-development planning and feasibility : 
    • Collaborate with the land acquisition department to assess target site development viability, development cost, and timeline. Perform due diligence to aid in the decision of acquisition as needed. 
    • Oversee the diligence period:  including property research, inspection report outcomes,  title reports, vesting deeds, zoning maps, parcel maps, street maps, etc. for selected sites
    • Researches and responds to complex technical project questions and project development issues related to local codes, plans, policies and administrative determinations. 

 

  • Lead space planning, design development, and material selections
    • Digital finish library 
    • Complete project records on our shared digital filing system, including, but not limited to:
      • Standard finish schedule document to be included in each project file
      • Floor plans
      • Construction brand standards
  • Assist department leadership with construction finance processes, as needed: 
    • Acquire bids and estimates 
    • Manage bid selection (in collaboration with supervisor) 
    • Track materials budget in real time
    • Billable hours and expenses 

Requisites

  • 7+years in high-end residential and/or boutique hospitality development experience
    • Experience with exteriors: landscape design, pools/spas, and exterior lighting plans
    • Professional degree in architecture, engineering, design, or a related field. MA in architecture preferred. 
  • Expert proficiency in CAD, Revit, or Sketch Up
  • 5-7 years of program management experience 
  • Willingness and ability to travel domestically up to 10 days/month*
  • Significant experience: 
    • Managing third party teams and relationships (general contractors, architects, and city inspectors)
    • Selecting finishes and managing finish schedules
    • Acquiring and selecting construction bids 
    • Leading planning, design development, and construction projects across a range of project types and sizes
  • Exemplary planning, multi-tasking,  and time-management skills
  • Proactive approach to problem solving (critical thinker)
  • Technologically literate

 

*The 10 day/month travel requisite is an average travel requirement . There may be months where minimal travel is required (or none at all), whereas other months may require more travel. 

 

Schedule & Compensation

  • This is a full-time position, we are recruiting in New Orleans, LA, Boston, MA, and  New York City. Candidates from any of the aforementioned locations will be given equal consideration. It is important to note that applicants based in New Orleans, LA will likely be required to do less traveling than candidates based in other markets. 
  • Compensation for this position is salaried and commensurate with experience.  In addition to a base salary, the role is eligible for a bonus payment for successful project completion. Benefits are  included as part of the compensation package for this role: health, dental, vision, 401k, PTO, and preferential pricing at Heirloom properties. 



MARKETING

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General Overview

Heirloom’s 12-week paid Marketing Administration Summer Internship program is an excellent opportunity for individuals looking to pursue a career in marketing to gain first-hand experience in their field within the context of a growing, tech-enabled business. Heirloom provides a creative and dynamic environment within a rapidly growing company and industry. Choosing to intern at Heirloom allows interns to play a critical role in the firm’s continued growth and success while establishing a solid foundation to build and further their own professional aspirations. The successful completion of the Summer Marketing Internship program can lead to a full-time opportunity working for Heirloom.

Essential Functions

  • Listing Management (50%)
  • Execute on new property listing creation in accordance with internal processes and policies.
  • Execute on revisions to listing content, policies, and regulations on marketing platforms.
  • Review management: Solicit feedback from past guests on multiple channels and respond to reviews.
  • Departmental Administrative Support (30%)
  • Execute on marketing update tickets.
  • Update and maintain the Marketing Department’s Google Drive folder.
  • Administration and support for the marketing manager including updating marketing calendar, scheduling, organizational support and exposure to management meetings.
  • Assist with optimizing the company website through careful SEO keyword research & implementation.
  • Marketing Campaigns (20%)
  • Assist with social media and paid advertising campaigns.
  • Special projects, as assigned.

Requisites

A successful Marketing Administration Intern is a hardworking, collaborative, and creative self-starter with a strong drive to learn and develop personally and professionally. The ideal candidate is a process minded team player that is excited to be a part of establishing a national hospitality brand. While we certainly welcome candidates with a formal background in marketing and PR to apply for this role, it is not a prerequisite for consideration. We welcome applicants from all backgrounds looking to nurture their creative and entrepreneurial spirit.

  • Currently a college senior in good standing OR graduated college within the last 12 months
  • Exemplary planning, multi-tasking, organization and time-management skills
  • Impeccable eye for detail
  • Proven track record in seeing cross-departmental projects through to completion
  • Professional, reliable, able to take direction, and open to feedback
  • Process-driven
  • Proactive approach to problem solving (critical thinker)
  • Active learner: taking initiative comes naturally
  • Competent writer with an understanding of basic grammar and syntax
  • Based in the Boston area or with easy access to Heirloom’s Boston Seaport office. Relocation assistance is not available at this time.

Schedule & Compensation

The Marketing Administration Internship is a full-time role (40 hours per week) and will last for 12 weeks. The position will have a hybrid working model based out of Heirloom’s Boston Seaport Office (readily accessible from South Station) with 3 days a week at the office and up to 2 days a week working remotely. This is not a fully remote position. Compensation for this position is salaried and commensurate with experience.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Portfolio or examples of digital/graphic design (optional).
  • Any additional material(s) you would like considered as part of your application.

HR

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Responsibilities:

  • Oversee the companywide recruitment strategy to attract and hire talent across the organization.
  • Design and implement a companywide onboarding program to ensure that employees are set up for success.
  • Work collaboratively with senior leadership to identify and drive companywide people strategies related to DEI, Talent and Corporate Social Responsibility.
  • Serve as a resource for all department managers to provide guidance and strategy relating to employee development, engagement, performance feedback and retention.
  • Review, evaluate and design organizational policies that are legally compliant while maximizing employee engagement and business outcomes.
  • Maintain, evaluate and implement technology utilized by the Human Resources department including the HRIS, ATS, Google Admin account and other 3rd party resources.
  • Design and oversee the performance review process to ensure fairness, consistency, and timeliness.
  • Maintain knowledge of legal requirements and government reporting regulations impacting human resources functions and ensure that policies and procedures are compliant.
  • Oversee the distribution and maintenance of company owned technology and platforms including physical assets and software subscriptions.
  • Oversee the planning and implementation of employee engagement events and special programming including but not limited to; holiday parties, company merchandise and the internship program.

Requisites

  • Bachelor’s Degree. Focus in human resources, labor relations, organizational development, business or related field of study is a plus.
  • Professional certification in Human Resources (SHRM-CP, SCP or PHR) a plus.
  • 5+ years of Human Resources/People Operations generalist experience.
  • Previous experience working and implementing various HRIS platforms.
  • Highly proficient in MS Office and G Suite.
  • Exemplary planning, multi-tasking, and time-management skills.
  • High degree of professionalism and judgment with the ability to maintain a high level of confidentiality.
  • Exceptional verbal and written communication skills.

Schedule & Compensation

The HR Manager is a full-time position based in New Orleans, LA. Compensation for this position is salaried and commensurate with experience. Benefits included as part of compensation package (health, dental, vision, 401K, paid sick and vacation leave, preferential employee stays at Heirloom properties, paid parental leave).

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.