Careers
Join Our Team
Job Openings
Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post.
- Resume
- Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience
- Any additional material(s) you would like considered as part of your application
PROPERTY OPERATIONS
The Maintenance Technician focuses on residential preventative and reactive maintenance at our homes located in the greater Savannah region.
Requirements:
Valid driver’s license
Access to truck/SUV for work purposes
Access to basic tools for work purposes
Duties include:
-Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
-Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
-Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third-party technician is necessary
-Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc.
-Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc.
-Essential pool maintenance: -Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
-Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
-Drywall repair (patching and painting)
-Assists with conducting routine inspection of premises, equipment, and systems
-Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
-Assists in overseeing technicians when professional repairs are necessary
-Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
-Assist with new property installations on an as needed basis
-Hang and mount art, decor, window treatments, mirrors, and light fixtures
-Stock and maintain the company tool kit
-Assume emergency on-call duty, when assigned
-Special projects, as assigned
Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.
General Overview
The Maintenance Technician plays a central role in the daily operation of Heirloom – Boston’s growing portfolio. In partnership with the Property Operations and Housekeeping Departments, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience.
Essential Functions
Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
Drywall repair (patching and painting)
Assists with conducting routine inspection of premises, equipment, and systems
Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
Assists in overseeing technicians when professional repairs are necessary
Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
Assist with new property installations on an as needed basis
Hang and mount art, decor, window treatments, mirrors, and light fixtures
Stock and maintain the company tool kit
Assume emergency on-call duty, when assigned
Special projects, as assigned
Requisites
Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
A monthly gas stipend will be provided for the use of the vehicle for work
Lives in close or commutable proximity to Boston (within 30 minutes)
Prior in-house maintenance experience (3-5+ years)
Highly proficient in the use of hand and power tools
Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
Including how to safely hang oversize and overweight items
Prior experience with drywall repairs and painting
Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
Able to comfortably lift 50lbs and climb a ladder
Bilingual (English/Spanish) is a big plus, but not a firm requirement
Any kind of construction background or trade certification is a plus, but not a firm requirement
Schedule & Compensation
The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, etc) based in Boston, MA. The work schedule is variable and is based on the guest check in/out schedule. In addition to weekday work, availability on Sundays from 11 am – 3 pm local time is required.
- Principals only. Recruiters, please don’t contact this job poster.
- do NOT contact us with unsolicited services or offers
Submit resumes to jobs@stayheirloom.com
We are looking for an On Call Maintenance Technician to perform a variety of tasks and projects based on the needs of our guests at our vacation rental properties located in San Antonio, Texas.
Tasks/Projects may include (but are not limited to):
- Weekly Trash cans will be placed to the curb and back to the driveway.
- Weekly Trash and debris removal around property (placed in provided cans).
- Interior Property Management and Maintenance services
- Twice weekly walkthroughs of property. The property will be walked twice per week or every 3 days, whichever comes first. These walkthroughs will include inspection of:
- Air filters
- Smoke alarm checks
- Hardware checks (loose screws, tighten bolts)
- HVAC check preventive maintenance (keep drain lines clean)
- Water and drain check (check hair debris in shower drains)
- Trash cans
- Minor wall repairs (quick paint touch up, magic eraser, scuffs)
- Septic system check (check for any alarms or distress to system)
- Weekly groundskeeping services including leaf blowing, sweeping driveways and walkways, hosing down decks, walkways, and driveways.
- Liaison services between technicians and property (up to 4 hours a month) including meeting contractors at the property as needed.
- Liaison services between cleaners and property.
- Twice weekly walkthroughs of property. The property will be walked twice per week or every 3 days, whichever comes first. These walkthroughs will include inspection of:
- Services performed that would exceed the 20 hours per week required for the services above will need to be approved by the Regional Manager.
- Bonus if you are able to perform the following services:
- Regular hot tub maintenance service twice per week including cleaning and upkeep.
- Proper balancing of chemicals
- Drain and refill when necessary
- Troubleshoot issues that arise
- Bi-weekly landscaping services including lawn mowing, edging, weed whacking, bush trimming and weed prevention.
- Regular hot tub maintenance service twice per week including cleaning and upkeep.
Requirements:
- Available on weekends, nights and holidays
- Prior in-house maintenance experience (3-5+ years)
- Highly proficient in the use of hand and power tools
- Tech Savvy and Computer Literate
- Own your own Vehicle
- Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
- Including how to safely hang oversize and overweight items
- Prior experience with drywall repairs and painting
- Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
- Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
- Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
- Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
- Able to comfortably lift 50lbs and climb a ladder
You can submit your resume through email at jobs@stayheirloom.com
Maintenance Technician
Job Description
About Heirloom
Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality industry.
General Overview
The Maintenance Technician plays a central role in the daily operation of Heirloom – New Orleans’ growing portfolio. In partnership with the Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience.
Essential Functions
- Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
- Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
- Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
- Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
- Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
- Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
- Drywall repair (patching and painting)
- Assists with conducting routine inspection of premises, equipment, and systems
- Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
- Assists in overseeing technicians when professional repairs are necessary
- Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
- Assist with new property installations on an as needed basis
- Hang and mount art, decor, window treatments, mirrors, and light fixtures
- Stock and maintain the company tool kit
- Assume emergency on-call duty, when assigned
- Special projects, as assigned
Requisites
- Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van
- A monthly gas stipend will be provided for the use of the vehicle for work
- Lives in close or commutable proximity to New Orleans (within 30 minutes)
- Prior in-house maintenance experience (3-5+ years)
- Highly proficient in the use of hand and power tools
- Prior experience with:
- hanging and mounting art, mirrors, decor, window treatments, and decor
- drywall repairs and painting
- basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
- Basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
- Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
- Able to comfortably lift 50lbs and climb a ladder
- Bilingual (English/Spanish) is a big plus, but not a firm requirement
- Any kind of construction background or trade certification is a big plus, but not a firm requirement
Schedule & Compensation
- The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, 401k etc) based in New Orleans, LA.
- The work schedule is variable and is based on the guest schedule, some weekend and evening availability may be required. 2 days off/week, weekly schedule is published on the Thursday of the week prior.
How to Apply
Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.
- Resume
- Any additional material(s) you would like considered as part of your application: photos of past work are always welcome!
DESIGN
LICENSING & COMPLIANCE
Paralegal & Case Manager
General Overview
About Heirloom
Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury vacation rental industry.
Essential Functions
Drafting & Case Management: 70% of your time commitment
- Collaborate with internal and external stakeholders regarding general corporate work and drafting.
- Engage in and support legal negotiations on a variety of contracts, including but not limited to external management contracts and set-up service agreements.
- Drive in-house document revision and drafting, as assigned: corporate resolutions, amendments, internal policy documents, or agreements.
- Develop and improve legal templates, proactively identify legal issues.
- Takes ownership of driving urgency into general department case management: Code Enforcement, property/market specific policies.
Claim Management: 30% of your time commitment
- Conduct discovery, case management, and document compilation in support of:
- Payment disputes
- Incident reports
- Responsible for maintaining Heirloom’s internal legal filing and CRM infrastructure.
- Special projects (such as legal research and drafting memorandums), as assigned.
Requisites
A successful Paralegal & Case Manager has a strong understanding of and interest in land use, zoning, and real estate law.
- Background: 3-5 years experience working as a paralegal and/or legal assistant
- Licensed notary preferred, but not required. Willingness to become a notary.
- Excellent written and verbal communication skills: must provide writing sample
- Meticulously organized and detail oriented
- Ability to travel domestically – occasional <10% travel
- Experience with real estate law, land use, and zoning strongly preferred, but not required.
Schedule & Compensation
- The Paralegal & Case Manager role is a full-time, hourly, non-exempt position. We are open to remote applicants, but also welcome New Orleans, LA based applicants interested in working hybrid from our corporate office.
- Working hours are between 8:30am-5:00 pm CST
- This role includes eligibility for benefits (insurance, 401k, PTO, employee stays at Heirloom properties).
How to Apply
Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.
- Resume
- Brief cover letter that specifically addresses what you bring to the role you are applying for and what you would like to gain from the experience
- Please be prepared to submit a legal writing sample, it can be redacted if needed, preferably a memorandum and/or technical writing (1-3 pages in length max)
- A brief 60-90 minute technical writing assignment is administered as part of the interview process.
- Any relevant additional material(s) you would like considered as part of your application
DEVELOPMENT & CONSTRUCTION
FINANCE
MARKETING
Job Description
About Heirloom
Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality rental industry.
General Overview
The Listing Operations Associate is the listing creation engine for the business. This key marketing role assumes ownership over all facets of listing creation and property attribute recordkeeping.
Essential Functions
Listing Operations
- Assume ownership over launch operations:
- Perform each new listing creation and property launch, ensuring quality control and accuracy in the listing text as well as displayed photos
- Determine initial photo order of listings based on photo order SOP, team learnings, and leadership feedback. Provide meaningful suggestions for photoshoot improvement and photo editing.
- Optimize the launch process, and partner with other departments to ensure all listing reviews bolster SEO
- Oversee listing operation continuity:
- Identify poor-performing listings, single out listing opportunities, and perform continuous improvement exercises
- Address outages and outstanding platform or review-related issues with third party platform teams
- Execute on revisions to listing content, policies, and regulations on marketing platforms
- Support the sales department with presale and strategic launches, as needed.
- Create and manage host account strategy, platform specific promotions, and factors like superhost status to align with revenue generation
- Respond to, solicit, and analyze reviews from customers to ensure listings are unlocked with and maintain ideal review content and score
- Administrative, audit, and organizational projects, as assigned
Requisites
- Bachelor’s degree or equivalent work experience (3-5 years) required
- Experience using cloud based software platforms to perform and manage workflow
- Advanced use of data analytics tools like Excel and Google Sheets
- Experience using data to determine the success of marketing campaigns and analyze areas of opportunity
- Advanced command of Photoshop, strongly preferred, but not required
- Process and detail oriented
- Proven track record in seeing marketing initiatives through, from conception to completion, and driving results to the bottom line
- Professional, reliable, able to take direction, and open to feedback
- Exemplary planning, multi-tasking, and time-management skills
- Located in reasonable commuting distance to one of Heirloom’s corporate offices. While we do offer hybrid work at this time, this is not a remote position.
- Digital/graphic design experience required (Adobe Creative Suite preferred)
Schedule & Compensation
The Listing Operations Associate role is a full-time position within the Marketing Department. Compensation for this position is salaried and commensurate with experience. Benefits included as part of compensation package.
Training
The first 90 days of the role will be an immersive training, mentorship, and onboarding experience. The purpose of the 90-day training period is to learn and master Heirloom’s systems, platforms, and current marketing functions within the department.
How to Apply
Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.
- Resume
- Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience
- Portfolio or examples of digital/graphic design
- Any additional material(s) you would like considered as part of your application
HR/ADMIN
At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.