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Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

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General Overview

Heirloom is committed to a 5-star guest experience. We created this role to provide guests with a dedicated point of contact before and during their stays. Instead of being a generalist communications agent serving all guests and properties, this role is assigned to serve specific properties and developments to provide a higher touch guest experience. This role was designed to ensure that while we grow rapidly, we create and maintain a unique luxury standard of service and improve our response time to guest concerns.

Function

Time Allocation 40%

Onsite Guest Services

  • Work collaboratively with property operations to expedite maintenance ticket completion, particularly in cases of guest discomfort or distress, provide onsite maintenance as well as guest support and resolution (i.e., delivering fans during HVAC outage, removing excess trash, skimming pools when necessary)
  • Provide in person support for guests during heavy check in and check out periods, ensuring that guests’ first and last impressions of Heirloom are positive and create repeat guests.
  • Partner with management in the development of field trials for add-on services, providing feedback on new programming and operational support and building a test site for best-in-class luxury experiences
  • Build positive relationships in the community by ensuring that our homes are great neighbors from an aesthetic, cleanliness, and noise standpoint

Guest Communications

Time Allocation 60%

  • Provide a seamless, single point of contact experience for guests at specific properties and developments. Process all incoming guest communications (text, email, phone call, online message, etc) in accordance with company policy.
  • Elevate guest experience for VIP guests and provide unique anticipatory hospitality for guests who are visiting for special occasions.
  • Communicate with guests on the day of arrival, ensuring that they have completed the guest verification portal, are in agreement with our house rules and usage agreement, and have received accurate check in information in a timely manner.
  • Perform mid stay check ins with guests to ensure continuity in quality of guest experience and pre-emptively address issues that arise throughout guest stays.
  • While guests are in-house, this role is responsible for addressing guest questions and concerns via phone call and written communication. This role will take ownership over closing the loop on any maintenance/facilities concerns that may arise during guests stays.
  • Process claims related to damage caused by guests, acting as a liaison between Heirloom and travel platform support.

Requirements

A successful hospitality agent will anticipate guest needs, prevent and solve guest issues, and ensure that their assigned homes are damage-free and well maintained.

  • Experience working in a luxury hospitality environment.
  • 1-3 years of experience working in a customer service role
  • Native fluency in English (spoken, written, and reading)
  • Excellent verbal and written communication skills – Polished telephone manner
  • High energy – thrives in a fast-paced work environment
  • Lives in or within a 30-minute drive to New Orleans, LA
  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van

Benefits

  • This role is based out of Heirloom’s New Orleans office. Please note, the sales and Guest Communications teams are temporarily working out of Heirloom’s Elmwood, LA warehouse while we finalize our expanded office search. Employees are eligible for a hybrid work model, with work from home flexibility available.
  • Benefits package: Insurance, 401k, PTO, preferential rates at Heirloom properties, etc.
  • A monthly gas stipend will be provided for the use of the vehicle for work
  • This is a full-time role that requires 5 workdays/week, with 2 days off. Scheduled shifts are Monday, Thursday, Friday, Saturday, Sunday.
  • This position may require work after hours and/or occasionally during holidays.
  • This role has both an in-office (60%) and on-site component (40%). On site time is to be concentrated around periods of arrival and departure for guests (Thursday and Friday afternoon/evenings, Sunday and Monday mornings)

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application

Apply Now

General Overview

The Guest Communications Team Lead is a central leadership position within the Guest Communications Department. The Guest Communications Department is the face of our company – often the first point of contact for our potential, current, and past guests. The primary objective of The Guest Communication Team Lead is to design, implement, and hold the team accountable to standard operating procedure that aligns with Stay Heirloom’s commitment to a 5-star experience for every guest stay and interaction. 

Essential Functions

Team Management

  • Work collaboratively with the department director achieve goals based on key performance indicators.
  • Improve response times and communication, check in, and overall review scores.
  • Use key performance indicators to benchmark and evaluate individual and team performance on an ongoing basis.
  • Identify and remove barriers to achievement, leading day to day guest communications operations, particularly during peak guest arrival and departure periods. 
  • Work collaboratively with Guest Hospitality Specialists to ensure all guest interactions (inquiries, resolutions, or escalations, etc.) are consistent with the Heirloom brand, quality, and policy standards.
  • Serve as an initial point of escalation for guest issues.
  • Create and implement ongoing professional development and training opportunities for Guest Hospitality Specialists 
  • Lead weekly departmental meetings.
  • Conduct weekly individual meetings with team.
  • Define and cultivate a collaborative and results-driven culture in the Guest Communications Department through employee training and coaching.
  • Manage the claims & resolution process to ensure fair, consistent, and company-minded refunds are being delivered to guests.
  •  

Department Administration

  • Produce weekly communications audit for team to use as a developmental tool.
  • Manage and resolve sensitive booking issues including guest transfers and double bookings.
  • Help to ensure the upkeep and accuracy of the various databases by auditing pending transfers, cancellations and travel credits.
  • Work collaboratively with the finance department to reconcile abnormal bookings.
  • Communicate with owners/clients about guest issues & resolutions.
  • Other projects, as assigned.

Process Design

  • Work collaboratively with the department manager and team to develop and implement best practices and standard operating procedures.
  • Hold team accountable to enforcement of procedures in guest interactions.
  • Revise and update training materials, as needed.

Schedule & Compensation

The Guest Communications Team lead manages a team that operates 7 days a week from 8:00am CST – 11:00 pm CST. This role is based out of Heirloom’s New Orleans Office.

The Guest Communications Team Lead is required to adhere to our hybrid work policy (at least 3 out of 5 workdays in office after the training period is complete, subject to change). There is an expectation that the Team Lead will be available for the team outside of regular business hours. This may include weekends & nighttime availability, as needed. This is a salaried role with eligibility for benefits (insurance coverage and PTO).

PROPERTY OPERATIONS

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – New Orleans’ growing portfolio. In partnership with the Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience. 

Essential Functions

  • Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
    • Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc. 
    • Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
    • Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
    • Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
    • Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony banisters
    • Drywall repair (patching and painting)
  • Assists with conducting routine inspection of premises, equipment, and systems
    • Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
  • Assists in overseeing technicians when professional repairs are necessary
  • Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
  • Assist with new property installations on an as needed basis
    • Hang and mount art, decor, window treatments, mirrors, and light fixtures
  • Stock and maintain the company tool kit
  • Assume emergency on-call duty, when assigned
  • Special projects, as assigned

Requisites

  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van
    • A monthly gas stipend will be provided for the use of the vehicle for work
  • Lives in close or commutable proximity to New Orleans (within 30 minutes)
  • Prior in-house maintenance experience (3-5+ years)
  • Highly proficient in the use of hand and power tools 
  • Prior experience with:
    •  hanging and mounting art, mirrors, decor, window treatments, and decor
    • drywall repairs and painting
    • basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
    • Basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
  • Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc. 
  • Able to comfortably lift 50lbs and climb a ladder
  • Bilingual (English/Spanish) is a big plus, but not a firm requirement
  • Any kind of construction background or trade certification is a big plus, but not a firm requirement

Schedule & Compensation

  • The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, 401k etc) based in New Orleans, LA. 
  • The work schedule is variable and is based on the guest schedule, some weekend and evening availability may be required. 2 days off/week, weekly schedule is published on the Thursday of the week prior. 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com

  • Resume 
  • Any additional material(s) you would like considered as part of your application: photos of past work are always welcome!

Apply Now

General Overview

Essential Functions

  • Schedule and conduct routine property walkthroughs
    • Execute on Heirloom’s walkthrough checklist for both arrivals and departures
    • Conduct routine tasks (light bulb/battery changes, basic repairs, etc.)
    • Address punch list items, as needed
  • Schedule and oversee regular preventative maintenance appointments (HVAC, pest control, elevator, landscaping, etc.)
  • Ticket maintenance requests as issues arise. Dispatch housekeeping and maintenance, as needed
  • Works collaboratively with:
    • housekeeping to complete consumable supply restocking
    • Guest Communications to assist with on-site guest response, as needed: lockouts, troubleshooting, customer service.
    • External vendors: laundry, trash, housekeeping
  • Be a communication liaison between the building’s ownership and the internal teams
  • Ensure Heirloom is fulfilling all contractual obligations related to operating the facility.
  • Work collaboratively with department leadership to streamline Heirloom’s property management practices
  • Special projects, as assigned

Requirements

Requisites

  • 2+ years of experience with multi unit property management
    • Experience managing maintenance technicians and 3rd party service vendors.
    • Hospitality is a plus
  • Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
  • Capable of climbing stairs, ladders, able to lift up to 50lbs comfortably
  • Polished customer and client facing communicator
  • This role is based on the property and does not offer remote work options at this time.
  • Comfortable using cloud based applications and digital tools to manage daily workflow.
  • Proactive approach to problem solving (critical thinker), resourceful
  • Exemplary planning, multi-tasking, and time-management skills
  • Comfortable working independently and self-directing

Benefits

Schedule & Compensation

  • The Property Manager role is a full time, salaried position based in Savannah, GA.
  • Property Managers may be assigned to a singular site, a grouping of similar locations, or for broader market coverage.
  • The work schedule is created to service business needs. The department work schedule is published on a weekly basis.
    • 5 scheduled working days, 8 hours each. 2 scheduled days off.
    • Working hours can be assigned between 9:00 am – 7:00 pm.
    • Weekend availability is required. Generally, team members are only scheduled to work 1 weekend day.
    • After hours bonus pay options are available
  • Compensation for this position is salaried with benefits (PTO, health/vision/dental insurance, 401k, preferential rates at Heirloom properties . Bonus pay options are available.

How to Apply


Qualified applicants should submit their resume to jobs@stayheirloom.com.

Apply Now

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – Austin’s growing portfolio. In partnership with the Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience.

Essential Functions

Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
Essential home repairs, including, but not limited to repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third-party technician is necessary.
Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc.
Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc.
Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers.
Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters.
Drywall repair (patching and painting)
Assists with conducting routine inspection of premises, equipment, and systems.
Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary.
Assists in overseeing technicians when professional repairs are necessary.
Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
Assist with new property installations on an as needed basis.
Hang and mount art, decor, window treatments, mirrors, and light fixtures.
Stock and maintain the company tool kit
Assume emergency on-call duty, when assigned.
Special projects, as assigned.

Requisites

Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
A monthly gas stipend will be provided for the use of the vehicle for work.
Lives in close or commutable proximity to Austin (within 30 minutes)
Prior in-house maintenance experience (3-5+ years)
Highly proficient in the use of hand and power tools
Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor.
Including how to safely hang oversize and overweight items.
Prior experience with drywall repairs and painting
Can patch and repair drywall damage (example blemishes the size of a grapefruit)
Prior experience with basic carpentry feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door.
Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called.
Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
Able to comfortably lift 50lbs and climb a ladder.
Bilingual (English/Spanish) is a big plus, but not a firm requirement.
Any kind of construction background or trade certification is a plus, but not a firm requirement.

Schedule & Compensation

The Maintenance Technician is a full-time salaried role with benefits (PTO, health insurance, etc.) based in Austin, TX. The work schedule is variable and is based on business needs. Weekend availability is required.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

Resume
Any additional material(s) you would like considered as part of your application: photos of past work always welcome!

Apply Now

General Overview

The Pool Technician plays a central role in the daily operation of Heirloom – New Orleans  growing portfolio. In partnership with the Property Operations , the Pool Technician is responsible for testing the pH of the swimming pool water, adding chlorine, acid, and other chemicals to correct the pH as well as repairing light fittings, leaks, cracks, and faulty equipment. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience. 

Essential Functions

  • Maintaining equipment and chemical stock levels at store and in the vehicle.
  • Testing swimming pool water pH, and chlorine levels.
  • Adding acid, chlorine, and other chemicals to correct pH level.
  • Cleaning the swimming pool using authorized equipment.
  • Replacing globes in underwater light fittings.
  • Fixing cracks or leaks in the swimming pool structure.
  • Fitting and repairing pipes and plumbing for spas and pools.
  • Servicing and fixing faulty pool pool cleaning equipment.
  • Completing paperwork and reporting service requirements to management.
  • Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion.

Requisites

  • Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
  • A monthly gas stipend will be provided for the use of the vehicle for work
  • Lives in close or commutable proximity to New Orleans (within 30 minutes)
  • Prior in-house pool technician experience working with salt water pools (3-5+ years)
  • Extensive knowledge of proper pool cleaning and maintenance methods.
  • Extensive knowledge of swimming pool chemicals and their properties.
  • Ability to lift heavy equipment.
  • Ability to work in harsh weather conditions.
  • Highly proficient in the use of hand and power tools 

Schedule & Compensation

The Pool Technician is a full time salaried role with benefits (PTO, health insurance, etc) based in New Orleans, LA. The work schedule is variable and is based on business needs. Weekend availability is required.  

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume 
  • Any additional material(s) you would like considered as part of your application: photos of past work always welcome!

LICENSING & COMPLIANCE

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General Overview

Essential Functions

  • Oversee, maintain, and improve internal contract and account databases.
  • Proactively identify contract and service cost saving opportunities and work with department leaders to action.
  • Support monthly closing by reviewing and approving recurring contract costs. 
  • Support market leadership with bidding out service contracts.
  • Lead new vendor onboarding including document collection, invoicing and billing expectations.
  • Ensure we are using warranties, whenever available: construction, appliance, etc. 
  • Support property intake training, as needed. 
  • Work collaboratively with local property operations teams to perform quality assurance audits.
  • Acts as a liaison between external service providers and our internal teams. 

Facilities Contracts & Accounts: (90% time) 

The contract coordinator drives the interdepartmental collection of all property attribute data and documentation required for property onboarding. A single property may have a hot tub, a large back yard, in-ground pool, a roof deck,  and an elevator. Each property is custom built and as Heirloom continues to grow, our third party maintenance and service relationships are becoming increasingly complex.  Each space, system, and piece of equipment requires consistent upkeep and maintenance. Documenting key property attributes and contract relationships into a structured framework allows Heirloom to: 

  • Bid out  facilities contract work and hold third party service providers accountable: Pool & hot tub providers, pest control contracts, elevator service, sprinkler system service, alarm system monitoring, internet, etc. 
  • Have a holistic view of the cost and scope of all existing third party service relationships 

The contract coordinator role is nested in the Licensing & Compliance Department, but  works collaboratively with the property operations, construction, and new property installation teams. 

This role and process are new at Heirloom. The Contract Coordinator will work closely with their supervisor to assist with process improvements and implementations. 

External Management Clients & Lease Agreements: (<10% average time commitment)

Process the intake of new external management client contracts and lease agreements: creating and populating the new contract profile, gathering all necessary documents to remit payments and comply with contracts (insurance certificates, dedicated points of contact, etc). 

Requisites

  • 1+ years of experience: 
  • CRM software and data entry
  • Database management 
  • Use of cloud based computing platforms to organize and perform duties
  • Google Business Suite
  • Experience with Property Management, hospitality are a strong plus, but not required 
  • Meticulously organized and detail oriented
  • Access to reliable personal transportation 
  • Strong understanding of contract structure and contract lifecycles
  • Ability to travel domestically up to 15% of the time
  • Excellent written and verbal communication skills

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Schedule & Compensation

  • This role is based out of Heirloom’s New Orleans, LA office. The role will be eligible for a hybrid work model, requiring 3 days in the office per work week. 
  • This is a salaried role with eligibility for benefits (insurance, 401k, PTO,  employee stays at Heirloom properties). 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume  
  • Brief cover letter that specifically addresses what you bring to the role you are applying for and what you would like to gain from the experience
  • Please be prepared to submit a legal writing sample, it can be redacted if needed, preferably a memorandum.
  • Any relevant additional material(s) you would like considered as part of your application.

DEVELOPMENT & CONSTRUCTION

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General Overview

The Construction Manager is a driving force behind the Development Department’s workflow. The primary function of the Construction Manager is to bring new property acquisitions through any necessary construction/renovations from planning to launch (85% of the role). Project size may range from $50k to $5M and the Construction Manager should expect to be managing multiple projects simultaneously. The remaining 15% of the Construction Manager’s time will be spent on administrative duties that support the role’s primary function.

Essential Functions

  1. Projects
  • Work in person with General Contractors and Vendors to guide projects through all phases of construction, ensuring delivery of high-quality projects per approved construction documents
  • Manage relationships and ongoing communication with vendors, general contractors, city inspectors, and design professionals
  • Collaborate with internal and external design partners as needed to finalize detailed construction plans and specifications, and to take projects from acquisition through design and construction.
  • Prepare and manage construction schedules and coordinate timely delivery of projects with other Heirloom departments
  • Perform on-site inspections before, during, and after construction; transmit feedback to contractors and supervisor
  • Work collaboratively with external entities including local jurisdictions, utilities, and consultants in any capacity necessary to facilitate construction and delivery of each project
    • May includes obtaining permits, certificates of occupancy, and any other requisite inspection documents, if applicable
  • Manage construction finances:
    • Acquire bids and estimates
    • Manage bid selection (in collaboration with supervisor)
    • Track construction budget in real time
    • Process Change Orders timely and provide input on related scoping and pricing
    • Supply payment request information to the Finance Team in accordance with Heirloom’s contractor payment request process
  1. Administrative
  • Complete and submit a monthly business expense log in accordance with Heirloom’s expense guidelines and schedule
  • Complete and submit billable hours in accordance with Heirloom’s Hours Submission guidelines and schedule
  • Manage complete project records using digital filing systems
  • Engage with other Heirloom departments using multiple communication platforms
  • Participate in team touch point meetings and provide project feedback as needed

Requirements

  • 5+years residential construction management experience
  • Willingness and ability to travel domestically up to 6 days/month*
  • Experience using technology to manage individual and team workloads, status updates, budgets, schedules, change orders, invoices, and payment applications.
  • Proficiency with the financial administration inherent to development.
  • Significant experience:
    • Managing third party teams and relationships (general contractors, architects, and city inspectors)
    • Managing construction budgets
    • Acquiring and selecting construction bids
  • Exemplary planning, multi-tasking, and time-management skills
  • Meticulously organized and detail-oriented
  • Proactive approach to problem solving (critical thinker)

*The 6 day/month travel requisite is an average travel requirement (annualized). There may be months where minimal travel is required (or none at all), whereas other months may require more travel.

Benefits

The Construction Manager role is a New Orleans based, full-time, salaried position within the Development Department. Benefits are part of the compensation package for this role. Compensation for this role is commensurate with experience.

Apply Now

General Overview

The Construction Associate is an essential role supporting the Development Department’s workflow. The primary function of the Construction Associate is to support the activities of the Construction Managers to bring new property acquisitions through any necessary construction/renovations from planning to launch (85% of the role). Project size may range from $50k to $5M and the Construction Associate should expect to be involved on multiple projects simultaneously. The remaining 15% of the Construction Associate’s time will be spent on administrative duties that support the role’s primary function. The Construction Associate will work closely with the Construction Managers (CMs) who will provide direction and oversight of the process.

Essential Functions

Projects 

  • Support the CMs in collaboration with General Contractors and Vendors to guide projects through all phases of construction, ensuring delivery of high-quality projects per approved construction documents.
  • Maintain good relationships and ongoing communication with vendors, general contractors, city inspectors, and design professionals.
  • Assist CMs and External Consultants as needed to finalize detailed construction plans and specifications.
  • Provide input on and, if requested, manage construction schedules and coordinate timely delivery of projects with other Heirloom departments
  • Perform on-site inspections before, during, and after construction; transmit feedback to contractors and supervisor.
  • Collaborate with external entities as directed, including local jurisdictions, utilities, and consultants in any capacity necessary to facilitate construction and delivery of each project.
  • May include obtaining permits, certificates of occupancy, and any other requisite inspection documents, if applicable
  • Assist CMs with construction finances as needed:
  • Acquire and review bids and estimates.
  • Manage bid selection (in collaboration with supervisor) 
  • Track construction budgets in real time
  • Review Change Orders timely and provide input on related scoping and pricing.
  • Supply payment request information to the Finance Team in accordance with Heirloom’s contractor payment request process

Administrative

  • Complete and submit a monthly business expense log in accordance with Heirloom’s expense guidelines and schedule.
  • Complete and submit billable hours in accordance with Heirloom’s Hours Submission guidelines and schedule.
  • Manage complete project records using digital filing systems.
  • Engage with other Heirloom departments using multiple communication platforms.
  • Participate in team touch point meetings and provide project feedback as needed.

Requisites

  • 2+ years residential and/or commercial construction management experience
  • Willingness and ability to travel domestically up to 6 days/month*
  • Experience using technology to manage individual and team workloads, status updates, budgets, schedules, change orders, invoices, and payment applications.
  • Proficiency with the financial administration inherent to development, AIA contract document familiarity a plus
  • Experience: 
  • Managing third party teams and relationships (general contractors, architects, and city inspectors)
  • Managing construction budgets
  • Acquiring and selecting construction bids
  • Exemplary planning, multi-tasking, and time-management skills
  • Meticulously organized and detail-oriented
  • Proactive approach to problem solving (critical thinker)

*The 6 day/month travel requisite is an average travel requirement (annualized). There may be months where minimal travel is required (or none at all), whereas other months may require more travel. 

Schedule & Compensation

The Construction Associate role is a New Orleans based, full-time, salaried position within the Development Department. Benefits are part of the compensation package for this role. Compensation for this 

MARKETING

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General Overview

The Director of Marketing is a key leadership position responsible for driving the company’s marketing strategy in order to drive brand awareness and sales. Up until this point, the marketing team’s primary function has been rooted in listing operations and management. We are looking for a strong leader to take the existing processes and weave them into a larger strategic vision that is aligned with the high-level business goals.

Essential Functions

Marketing Operations (40% of time):

  • Lead and oversee new property launch operations:
    • Ensure the smooth launch of all new listings & optimize launch process and listing updates
    • Oversee and drive interdepartmental collaboration
      • Partner with the sales team to drive marketing messages and summarize guest feedback related to listings.
      • Provide data driven product feedback to the design, install and set up teams.
    • Strategize and execute on SEO initiatives for our booking website, and OTAs.
  • Serve as a primary point of contact for third party marketing platforms and vendors, including, but not limited to: OTA, PMS, etc.

Strategy: (40% of time):

  • Develop a marketing plan/strategy that is consistent with Heirloom’s growth goals
  • Optimize Heirloom’s proprietary booking platform:
    • Update UI and technical functionality
    • Improve booking traffic to website through creative lead generating:
      • Establish and expand strategic marketing partnerships
      • Strategize campaigns centered around revenue attainment and brand awareness.
      • Plan and strategize unpaid and paid email and social marketing campaigns by copyediting.
  • Audit and optimize the guest journey to build brand awareness, customer satisfaction and customer loyalty
    • Improve and establish a strong and consistent Heirloom brand identity.
  • Develop and track KPIs for the marketing department that align with business objectives.
  • Lead special marketing projects as assigned- including but not limited to website migration.

People: (20% of time):

  • Lead and develop the marketing team via robust training and professional development.
  • Actively align internal culture with the Heirloom brand narrative.
  • Drive internal brand identity education and stewardship.
  • Provide frequent and thoughtful feedback to the marketing team meant to foster their personal and professional development.

Requirements

A successful Director of Marketing is someone who is able to manifest their vision for Heirloom’s brand through meticulous attention to detail and is excited to be a part of establishing a national hospitality brand.

  • Bachelor’s degree in marketing, business, communications or a related field or comparable work experience.
  • 5+ years of experience working in marketing and 2+ years experience managing a growing marketing team.
  • Prior experience working in hospitality and/or real estate is a plus.
  • Proven track record in seeing marketing campaigns through from inception to completion and driving results to the bottom line.
  • Deep understanding of marketing tools such as: Mailchimp, Facebook Ad Manager, Google Analytics, and Hootsuite.
  • Knowledge of Adobe Creative Suite.
  • Advanced proficiency in Google Sheets.
  • Currently located in or willing to relocate to New Orleans, LA.

Benefits

Schedule & Compensation

The Director of Marketing role is a full-time position based in New Orleans, LA. Compensation for this position is salaried and commensurate with experience. Up to 10% domestic travel as needed. Benefits included as part of compensation package.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience
  • Portfolio or examples of digital/graphic design
  • Any additional material(s) you would like considered as part of your application.

Apply Now

General Overview

The Marketing Operations Manager is responsible for ensuring the smooth systemic operations of marketing processes and initiatives, optimizing existing systems and platforms, and providing creative ideas and solutions to operationalizing intra and interdepartmental processes. 

Essential Functions

Marketing Operations (80% of time allocated to this function)

  • Lead and oversee property launch operations: 
  • Ensure the smooth launch of all new listings & optimize launch process and listing updates
  • Oversee and drive interdepartmental collaboration
  • Partner with the new property installations team to ensure accurate and timely transfer of information from the local property setup team to the marketing team.
  • Partner with the sales team to drive marketing messages and summarize guest feedback related to listings.
  • Provide data driven product feedback to the design, install and set up teams. 
  • Lead and oversee the review dispute process and support ticketing fulfillment.
  • Serve as a primary point of contact for third party marketing platforms and vendors, including, but not limited to: OTA, PMS, etc.
  • Audit and optimize the guest journey to build brand awareness, customer satisfaction and customer loyalty
  • Lead special marketing projects, as assigned

People: (20% of time)

  • Actively align internal culture with the Heirloom brand narrative.
  • Drive internal brand identity education and stewardship.
  • Provide frequent and thoughtful feedback to the marketing team meant to foster their personal and professional development.
  • Internal marketing collaboration and communication

Requisites

  • Bachelor’s degree in marketing, business, communications or a related field or comparable work experience.
  • 3+ years of experience working in marketing and 1+ years experience managing a growing marketing team.
  • Prior experience working in hospitality and/or real estate + managing an offshore team is a plus, but not an absolute requirement.
  • Proven track record in seeing marketing campaigns through from inception to completion, and driving results to the bottom line.
  • Deep understanding of marketing tools such as: Mailchimp, Facebook Ad Manager, Google Analytics, and Hootsuite.
  • Knowledge of Adobe Creative Suite.
  • Advanced proficiency in Google Sheets.
  • Currently located in or willing to relocate to New Orleans, LA.

Schedule & Compensation

The Marketing Operations Manager role is a full-time position based in New Orleans, LA. Compensation for this position is salaried and commensurate with experience. Up to 10% domestic travel, as needed. Benefits included as part of compensation package.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume 
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience
  • Portfolio or examples of work product/collateral, if available. 
  • Any additional material(s) you would like considered as part of your application

HR/ADMIN

Apply Now

Responsibilities:

This position is the “face” and voice of the company for our visitors and employees.  This role provides administrative support to the Heirloom Office. A successful candidate has a passion for people, is process driven and detail oriented. The Office Coordinator may complete or support any of the following tasks.

Logistics, Scheduling & Administration

  • Support the planning and execution of employee engagement initiatives including, but not limited to: monthly meetings, holiday parties, office events, and company merchandise orders. 
  • Coordinate and prepare for key communications and meetings as assigned: company wide meetings.
  • Sort, distribute, and address all incoming business mail.
  • Greets all visitors and clients courteously and professionally while providing quality customer service.
  • Manages day to day workflow of the welcome area. 
  • Resets conference rooms after meetings or presentations.
  • Manages conference room scheduling and schedules meetings as requested.
  • Restocks coffee bars and ensures continued cleanliness of all common areas.
  • Place office supply restock orders: equipment for new employees, office supplies, consumables.
  • Serve as a point of contact for New Orleans Office maintenance, supply requests and technological support.
  • Assign alarm codes to new hires.
  • Provide troubleshooting support for business related platforms, applications and technology.
  • Assist with other administrative duties and overall office support.
  • Special projects, as assigned.

Requisites

  • Flexible and able to function well in a fast-paced environment.
  • Maintains a high degree of confidentiality and adherence to the practice of business ethics.
  • Excellent interpersonal skills and the ability to interact with all levels of staff.
  • Multi-tasker and the ability to prioritize.
  • Ability to independently solve problems.
  • Exemplary planning, multi-tasking, and time-management skills.
  • Active learner: taking initiative comes naturally. 
  • Exceptional verbal and written communication skills.
  • A valid driver’s license and access to a vehicle for work purposes.

Schedule & Compensation

The PT Office Coordinator role is a part-time (25 hours per week) position based out of the Heirloom New Orleans Office. The position requires that the applicant is available for 3 working days during regular business hours of 9-5 or for 5 working days, 5 hours per day. Compensation for this position is hourly and commensurate with experience.

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume.
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience. 
  • Any additional material(s) you would like considered as part of your application.

Apply Now

Responsibilities:

  • Act as the steward of the recruitment process and applicant tracking system for all company staffing needs.
  • Analyze, interpret and collect benchmarking data needed to make recommendations related to HR initiatives and strategies.
  • Oversee the administration of the 90-day Check-In and Annual Performance Review process. Provide recommendations to support continuous improvement related to these processes.
  • In partnership with the HR Manager, work to audit and design company policies that ensure a safe and positive work culture.
  • Design, oversee and execute the onboarding program for employees and contractors from offer/vendor agreement through Day 1.
  • Serve as the subject matter expert for all company policies and provide guidance to employees and managers related to those policies.
  • Provide programming and administrative support related to special programming and employee engagement initiatives including but not limited to internship program, holiday programming, community services events, etc.
  • Work collaboratively with the HR Manager to audit and improve Human Resources tech stack: HRIS, benefit administration, learning systems, 401K administration.
  • Provide administrative support on an as-needed basis to ensure the smooth running of both the HR department and Heirloom physical office spaces. Duties may include administrative functions including supply ordering and restocking, equipment maintenance and inventory and mail processing.

Requirements

Requisites

  • 4+ years of Human Resources experience in a generalist role.
  • HR professional certification through SHRM or HRCI preferred but not required.
  • Highly proficient in MS Office and G Suite.
  • Exemplary planning, multi-tasking, and time-management skills.
  • Active learner: taking initiative comes naturally.
  • High degree of professionalism and judgment with the ability to maintain a high level of confidentiality.
  • Exceptional verbal and written communication skills.

Benefits

Schedule & Compensation

  • The HR Operations & Administrative Coordinator role is a full-time position based in New Orleans, LA.
  • Scheduled working hours are Monday-Friday 9:00 am – 5:30 pm, some availability outside scheduled working hours may be required on an as-needed basis.
  • This position is eligible to participate in the company’s hybrid work model which allows for 3 days in office and 2 days of remote work.
  • Compensation for this position is salaried and commensurate with experience. Benefits included as part of compensation package (health, dental, vision, 401K, paid sick and vacation leave, preferential employee stays at Heirloom properties, paid parental leave)

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com.

  • Resume
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience.
  • Any additional material(s) you would like considered as part of your application.
 

Apply Now

Responsibilities:

  • Act as the steward of the recruitment process and applicant tracking system for all company staffing needs.
  • Assist HR Assistant with posting jobs to appropriate job boards.
  • Source and recruit candidates by using databases, social media, etc.
  • Screen candidates resumes and job applications.
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates.
  • Act as a point of contact and build influential candidate relationships during the selection process.

Requisites

 

  • 2+ years of recruiting experience.
  • Solid ability to conduct different types of interviews.
  • Excellent communication and interpersonal skills.
  • Highly proficient in MS Office and G Suite.
  • Exemplary planning, multi-tasking, and time-management skills.
  • Active learner: taking initiative comes naturally. 
  • High degree of professionalism and judgment with the ability to maintain a high level of confidentiality.
  • Strong decision-making skills.
  • Exceptional verbal and written communication skills.

Schedule & Compensation

  • The Recruiter role is a part-time position based in New Orleans, LA.
  • Scheduled working hours are Monday-Friday 9:00 am – 2:00 pm, some availability outside scheduled working hours may be required on an as-needed basis. 
  • Compensation for this position is hourly and commensurate with experience. 

How to Apply

Qualified applicants should submit the materials listed below to jobs@stayheirloom.com. 

  • Resume 
  • Cover letter specifically addressing the essential functions of this role in relation to your skills, background, and experience. 
  • Any additional material(s) you would like considered as part of your application.

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.