Privacy & Cookie Use Policy
Last revised on March 17, 2023.
I. Who we are:
Heirloom (“we,” “us,” “our,” and “Heirloom”) was created to encourage guests to gather and have memorable adventures without compromising the group travel experience or the style and authenticity of homes in premier destinations. Our website and its functions (the “Service”) are the means in which we facilitate these experiences. It provides information about Heirloom and the cities we operate in. It is also an online booking platform for our properties.
“Personal Information” refers to a piece of information that could potentially identify an individual, such as their name, e-mail address, or billing information. Heirloom respects your choice of disclosing your personal information and keeps track of applicable law to ensure that the use of your data is in compliance.
II. What kind of personal information is collected by Heirloom?
When you use the Service, no personal information will be automatically collected by Heirloom while you are browsing the website. We do not collect any personal information about you unless you voluntarily provide it to us. You provide certain personal information when you use our Contact Form. When you send us a message through the Contact Form, we collect your name, email address, and the message that you send.
Other functions of our website are also maintained by third-parties in order to enhance your experience with the Service. These third-party service providers have their own privacy policies and data collection, use, and disclosure practices. Please consult each site’s policy. We are not responsible for the policies or practices of third-parties. Descriptions of what functions on our website are managed by third-parties and links to their respective privacy policies are available in Section VI below.
III. Use of collected information
Additionally, when you call or text us through our phone number, we will use the information collected to respond to any questions or concerns you may have during your stay or regarding our properties. We will not send you advertising messages via SMS from our Vonage phone number at any time. Importantly, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes–this includes your text messaging originator opt-in data and consent as well as personal information.
For more information about how you can request modification or deletion of your information, please see Section V below.
IV. Disclosure of information
We may disclose your information only in certain circumstances. For example, to protect the safety of any person or to address fraud, security, or technical issues. Additionally, we may occasionally be required by law enforcement or judicial authorities to provide personal information to the appropriate governmental administration. We will disclose personal information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We do not sell, trade, or rent your personal information to others. As previously mentioned, some of the functions on our website are maintained by third parties. We and our service partners use your personal information to operate our website and to deliver their services. When you use and voluntarily input your personal information into those functions, that information is then disclosed to the respective third-party. Please see Section VI for more information about the third-party services we use.
V. Accessing, modifying, exporting or deleting your information
You may access, correct, or delete information that you have submitted to the Service through our Contact Form. Simply request this by emailing firstname.lastname@example.org.
You can also request that we delete any messages you send through the chat feature on our homepage when those messages are emailed to us. Request this by emailing email@example.com.
You may also opt-out of our phone service by texting “STOP” to our contact phone number at which point we will stop messaging you and delete your information on our end.
VI. Third-party links and content
Certain aspects of the Service are maintained by third parties that we do not control. We use these third-parties to enhance your experience with the Service. We are not responsible for their privacy practices. Below, please find a description to each of the third-parties that we utilize in the Service as well as a link to their respective privacy policies. We encourage you to review these policies to understand what information is collected by these service providers.
VII. Children’s privacy
Heirloom’s Service is not directed to children under 13 (or other age as required by local law), and we do not knowingly or intentionally collect information from children.
This information is used to make websites work more efficiently, to provide business and marketing information, and to gather personal data, such as the browser type and operating system, the referring page, the path through the site, the domain of the internet service provider, etc., for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.
When you first visit the website you are provided the option to accept use of marketing and tracking cookies for a three-month period.
If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. To learn more about how to reject cookies, visit www.allaboutcookies.org.